I am passionate about connecting with people and helping them grow, both personally and professionally. Having worked on the phones for several years before moving into leadership, I have a deep understanding of the work and the challenges my team faces. I enjoy developing others, being supportive, while being their cheerleader in the background. I understand this does involve also being intentional and effortful which will require me to be a tough coach at times. I am eager to take on the next level of responsibility as a supervisor.