Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sylvia Robles

Cornville ,AZ

Summary

Dynamic professional with a proven track record at Sedona Magistrate Court, adept in legal writing and demonstrating exceptional customer service. Excelled in streamlining court processes, enhancing document compliance, and fostering effective courtroom proceedings. Skilled in team collaboration and creative problem-solving, significantly improving operational efficiency and client satisfaction.

Bilingual Court Clerk with advanced-level Spanish skills. Offering over 2 years' experience in providing courtroom assistance. Adept with handling in-court exhibits and providing interpretive services to facilitate court processes. Hardworking, organized and committed to achieving excellence in all tasks.

Proactive and goal-oriented professional with excellent time management. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Court Specialist

Sedona Magistrate Court
05.2022 - Current
  • Sorted, stamped and filed wide variety of legal and judicial materials.
  • Processed workflows related to specific areas of court processes.
  • Reviewed presented documents for compliance to standards.
  • Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
  • Handled database management for specific areas of law.
  • Reviewed incoming legal filings for compliance with rules and regulations before submission to judges for review.
  • Served as a liaison between judges, attorneys, parties, and witnesses during trials for smooth proceedings.
  • Assisted the public in navigating the court system by providing information on processes, forms, resources, or other relevant topics related to their needs.
  • Facilitated effective courtroom proceedings by maintaining organization, decorum, and adherence to established protocols.

Customer Service Representative

Outlaw Grill
04.2021 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Restaurant Owner/Operator

Bochas Cafe
06.2019 - 04.2021
  • Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
  • Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
  • Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
  • Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
  • Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
  • Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
  • Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products.
  • Ensured compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Managed payroll, daily deposits, and cost controls.

Education

Mingus Union High School
Cottonwood, AZ

Civil Traffic Hearing Officer - Civil Traffic Statues Ans Regulations

Superior Court
Phoenix, AZ
02.2024

Skills

  • Data entry
  • Filing systems
  • Records management
  • Excellent communication
  • Money handling
  • Office administration
  • Professional demeanor

Languages

Spanish
Native or Bilingual

Timeline

Court Specialist

Sedona Magistrate Court
05.2022 - Current

Customer Service Representative

Outlaw Grill
04.2021 - 05.2022

Restaurant Owner/Operator

Bochas Cafe
06.2019 - 04.2021

Civil Traffic Hearing Officer - Civil Traffic Statues Ans Regulations

Superior Court

Mingus Union High School
Sylvia Robles