Sylvia Danicia Leon
Glendale
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
15
15
years of professional experience
Work History
Uber Partner
Uber Eats
11.2024 - Current
- Provided helpful information about local attractions or points of interest upon request from customers.
- Greet passengers.
- Utilized feedback from passengers to improve service and address any shortcomings.
- Participated in ongoing training to improve driving and customer service skills.
Cashier Team Lead
TJX Marshalls
Upland
08.2016 - 11.2017
- Multi-task cashier, front-end supervisor.
- Customer service.
- Money handling.
- Shift Coordinator.
- Open credit lines.
- Trained new employees.
- Trained new cashiers on proper use of registers and store policies.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
Front Desk Receptionist
Lourdes dentistry
Ontario
03.2010 - 09.2014
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Signed for packages, recorded deliveries and distributed to personnel.
- Greeted customers warmly and made them feel welcome.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled and confirmed appointments for clients and staff.
Education
High School Diploma -
Montclair High School
Montclair, CA05-2010
Skills
- Customer service
- Time management
- Cash handling
- Team leadership
- Employee training
- Conflict resolution
- Sales reporting
- Payment processing
- Basic bookkeeping
- Shift coordination
- Reliability
- Strong working relationships
- Dependable and reliable
- Bilingual or multilingual
- Customer engagement
- Communication skills
Languages
Spanish
Professional
English
Full Professional
Timeline
Uber Partner
Uber Eats
11.2024 - Current
Cashier Team Lead
TJX Marshalls
08.2016 - 11.2017
Front Desk Receptionist
Lourdes dentistry
03.2010 - 09.2014
High School Diploma -
Montclair High School