Symone Johnson
Glendale
Summary
Highly organized operations professional transitioning into clinical research, leveraging strong experience overseeing high-volume processes with rigorous accuracy, documentation standards, and compliance controls. Proven ability to coordinate high-volume tasks, communicate clearly with diverse clients, and adapt quickly in fast-paced environments—skills directly applicable to multi-trial support, patient coordination, and regulatory documentation.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Accountant
Exponent
01.2024 - Current
- Streamlined invoicing processes, enhancing cash flow management and reducing discrepancies.
- Manage customer account reconciliations, ensuring accuracy and timely resolution of disputes.
- Implemented automated billing systems, streamlined the accounts receivable processes and implementing efficient collection strategies.
- Monitor timely collection and application of account receivable collections.
- Developed and maintain comprehensive reports for aging receivables to support strategic decision-making.
Accounts Receivable Supervisor
The Legacy Cabinet Company
10.2020 - 12.2023
- Overlooked all outgoing invoices to ensure customer satisfaction.
- Developed daily and monthly production output plans to deliver on customer service and financial metrics.
- Conducted data entry and query resolution, maintaining data integrity and quality throughout invoicing.
- Utilized data analysis skills to research and resolve billing variances, contributing to the accuracy of balance sheets, cash flow, and income statements.
- Ran queries to ensure all employees meet KPI metrics.
- Prioritized mentoring new employees to cultivate a healthy work environment.
Manager
Enterprise Holdings
03.2019 - 10.2020
- Managed a diverse team of 30+ employees.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Analyzed financial reports and managed account receivables, reducing branch overhead.
- Assessed safety features to mitigate risk and maintain a safe environment daily.
Operations Manager
Nike
05.2013 - 02.2019
- Advanced productivity by leading one-on-one and group trainings on procedures, resulting in increased KPIs.
- Collaborated with executive team to refine procedures, devise best practices and correct quality audit findings for employees.
- Improved morale and management communication by creating employee recognition and rewards practices.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa05.2016
Skills
- Data Analysis: Skilled in data analysis to monitor study progress and evaluate performance metrics
- Interpersonal Skills: Effective communicator with diverse clients and interdisciplinary teams
- Detail-Oriented: Meticulous attention to detail in documentation, protocol adherence, and data management
- Time Management: Proven ability to manage multiple tasks, prioritize activities, and meet study timelines
- Problem-Solving: Adept at identifying and resolving issues to ensure smooth study operations
- Team Collaboration: Collaborative team player who fosters a positive work environment and mentors junior staff
Timeline
Accounts Receivable Accountant
Exponent
01.2024 - Current
Accounts Receivable Supervisor
The Legacy Cabinet Company
10.2020 - 12.2023
Manager
Enterprise Holdings
03.2019 - 10.2020
Operations Manager
Nike
05.2013 - 02.2019
Bachelor of Science - Health Sciences
University of South Florida