Symone Mitchell

Currently, I serve as a Team lead at Little Caesars, where I assist with daily operations and support both customers and team members in fast-paced environment. My responsibilities include operating the cash register, assisting customers in person and over the phone, processing refunds, resolving customer concerns professionally, and maintaining a clean and organized workspace. I also help train and support co-workers by assisting with side work and troubleshooting challenges that arise during shifts. In addition, I prepare pizzas, bread sticks, and wings while following proper food safety and health code standards. I am responsible for maintaining cleanliness and organization in our work environment and any back-of-house areas to ensure efficient operations and a positive customer experience.

• Maintained cleanliness and organization of workstations to enhance efficiency.
• Provided exceptional customer service during high-volume periods.
• Assisted in training new team members on operational procedures and best practices.
• Operated kitchen equipment efficiently to support daily operations.
• Prepared and assembled food items following safety and quality standards.
• Collaborated with team members to ensure timely order fulfillment and delivery.
• Implemented improvements in workflow processes to enhance productivity during shifts.
• Participated in training sessions to continuously improve skills, contributing to a more knowledgeable workforce.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept customers and crew areas organized.
• Collaborated with team members for successful execution of assigned tasks, resulting in high-quality outcomes.
• Demonstrated adaptability by adjusting quickly to new tasks or changes in project scope as required, maintaining productivity levels throughout transitions.
• Promoted a positive work environment by upholding company values, leading to improved morale within the crew.
• Received positive feedback from supervisors for strong work ethic, reliability, and dedication to achieving team goals.
• Worked front counter, drive-thru and other areas.
• Assisted other team members to achieve goals.
• Collaborated with team members to complete orders.
• Became familiar with products to answer questions and make suggestions.
• Took orders, prepared meals, and collected payments.
• Worked well with teammates and accepted coaching from management team.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Trained new team members on procedures, customer service, and sales techniques.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Accurately operated cash register to process customer payments.