Tabatha Ewbank
Phoenix
Summary
Dynamic manager of both people and objectives with a proven track record of excelling in talent acquisition, employee and customer engagement, and problem solving. Recognized for developing transparent hiring policies and enhancing team performance through effective leadership. Highly skilled in conflict resolution and adept at managing complex business operations, ensuring a motivated and high-performing workforce and optimal outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Manager
Scalpa
Scottsdale
07.2022 - 02.2025
- Monitoring attendance records and leave requests for accuracy and completeness.
- Administering employee benefits and leading open enrollment process, informing and coaching employees.
- Developing hiring and recruitment policies to drive transparent and fair hiring processes for selecting candidates on basis of merit and relevance to respective positions.
- Managing full-cycle human resource operational activities to maximize HR employee performance.
- Supporting top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Creating and maintaining employee records, including new hires, terminations, salary changes, and tax withholding forms.
Server
OHSO Eatery + Distillery
Scottsdale
06.2021 - 02.2022
- Upheld high standards of sanitation in accordance with health department regulations.
- Set up tables in between patrons to reduce wait times.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service / Loan Processor
The MoneySource
Phoenix
09.2020 - 05.2021
- Worked directly with current and potential clients to gather required information and file necessary paperwork for review with the acting Loan Officer
- Knowledge of current market conditions, lending rates and legalities associated with pre-approving and processing loan applications
- Provide precise and accurate information to clients within an ever-changing market
- Conduct Customer Service follow up and act as liaison between Loan Officer and Client
Corporate Trainer, Lead Waitress
Hooters
Peoria
09.2018 - 09.2020
- Responsible for the complete training and testing of new waitresses upon hire.
- Execute impeccable service while creating a memorable and enjoyable experience, creating a large return customer base.
- Responsible for the full restaurant setup for opening, and teardown at closing.
- General service industry responsibilities and communication with all staff members for a seamless workflow.
- Authored new training procedures and manuals for instructors.
Bartender / Bottle Service
Three Wisemen
Scottsdale
10.2018 - 08.2019
- Trained all new Bartending staff to succeed in a high-volume environment and oversaw their continued development
- Accurately handled multiple cash drawers meeting or exceeding $8,000 in sales nightly
- Provided bottle service to a high-end clientele
- Responsible for stocking and inventory of all beverages, alcohol, food, and front of house supplies
Bartender
Evening Entertainment Group
Scottsdale
10.2016 - 10.2018
- Tended bar in a fast-paced environment with ease and accuracy, servicing both the bar and the floor.
- Created a fun experience for patrons with a large return clientele, which led to prosperous downtimes.
- Responsible for all general bartending duties, including, but not limited to, stocking, maintaining accurate tills, daily side work, and ensuring a clean and tidy bar.
- Balanced daily registers and generated sales reports for management; proficient user of POS system.
Customer Service Rep (Tier 2)
PSCU Financial
Phoenix
08.2016 - 10.2017
- Provided tier 2 customer support to all customers via phone
- Primarily provided Unblocking/ Reporting Lost Cards/ Fraud Reporting services to all card members
- Responsible for handling all tier 1 customer service escalations
Education
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05-2013
Skills
- Customer service and communication
- Employee onboarding and orientation
- Multi-line phone system operation
- Payroll administration
- Recruitment strategies and performance evaluation
- HR policy development
- Talent management
- Food safety, sales, and promotion
Accomplishments
- 100% Secret Shopper Scores - Hooters: Never received less than a 100% score when being shopped by 'secret shoppers'
- Lead Waitress Promotion - Hooters: Within 3 months of working for Hooters, I was promoted to Lead Waitress and Corporate Trainer
- Head Bartender Promotion - Three Wisemen: Promoted to Head Bartender within 2 months of working for 3 Wisemen
- Head Customer Service Representative - KandyPens: Was promoted to a manager at KandyPens within the first 4 months of employment
Key Qualifications
- Honest, Punctual and Loyal
- Handle high volume service with great ease and attention to detail
- Quickly learn new skills and processes while adapting to individual circumstances
- Proven track record of providing exceptional customer service and leadership skills
- Ability to easily resolve conflict between coworkers and with vendors
- Expertise with multi-line phone system operation
- 60WPM type speed
Certification
- Food Handlers Card Certification
- Title 4 Alcohol Certification
Timeline
HR Manager
Scalpa
07.2022 - 02.2025
Server
OHSO Eatery + Distillery
06.2021 - 02.2022
Customer Service / Loan Processor
The MoneySource
09.2020 - 05.2021
Bartender / Bottle Service
Three Wisemen
10.2018 - 08.2019
Corporate Trainer, Lead Waitress
Hooters
09.2018 - 09.2020
Bartender
Evening Entertainment Group
10.2016 - 10.2018
Customer Service Rep (Tier 2)
PSCU Financial
08.2016 - 10.2017
High School Diploma -
Barry Goldwater High School
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