Summary
Overview
Work History
Education
Skills
Core Competencies
Timeline
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Tabitha Kono

Gilbert,AZ

Summary

Professional with combined 25 + years of experience in operations, customer service, and advertising prepared for challenges of leading order processing teams. Extensive experience in optimizing order workflows and ensuring compliance with organizational standards. Known for fostering collaborative environment and driving team performance to achieve operational goals. Exceptional problem-solving skills and adaptability to changing demands.


Overview

19
19
years of professional experience

Work History

Order Processing Manager

Avanti Windows and Doors
01.2019 - Current
  • Lead order processing for homebuilders across AZ, NV, CA, TX, and FL.
  • Oversee weekly payroll submission; audit timecards, PTO, and resolve discrepancies.
  • Ensure departmental error rates remain below 3% through quality assurance practices.
  • Train staff on new procedures and provide coaching to improve performance.
  • Collaborate with purchasing agents and superintendents to meet install deadlines.
  • Review floor plans and resolve discrepancies with homebuilders and estimators.
  • Utilize systems such as Supply Pro, Fenevision, and various builder portals.
  • Developed training materials for new staff, fostering quick adaptation to company systems and procedures.
  • Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
  • Improved order turnaround time with the introduction of effective workflow management strategies.
  • Investigated discrepancies in order data or inventory counts, taking corrective action as needed to maintain accuracy and prevent future issues.
  • Increased productivity through continuous process improvements, resulting in higher levels of customer satisfaction.

Advertising Planning Manager

The Arizona Republic (Republic Media)
02.2011 - 01.2019
  • Managed advertising preprints for clients using POET and Mactive databases.
  • Maintained 100% accuracy in order processing and client communications.
  • Provided front-line customer service, processed advertising payments, and performed data entry.

Supervisor, Legal Advertising Department

The Arizona Republic (Republic Media)
01.2007 - 01.2011
  • Supervised legal advertising operations; processed 500+ affidavits weekly.
  • Ensured compliance with state legal publication requirements and handled RFPs, Bids, and RFQs.
  • Liaised with city clerks and attorneys to ensure publication compliance.
  • Trained legal staff, managed payroll, and conducted annual performance reviews.

Education

Master of Science - Administration of Justice and Security

University of Phoenix
Arizona
01.2011

Bachelor of Science - Criminal Justice

Everest College
Arizona
01.2007

Associate of Arts - Criminal Justice

Everest College
Arizona
01.2005

Skills

  • Technical: Outlook, Dayforce, Microsoft Word, Excel, PowerPoint, Mactive, Fenevision, Supply Pro
  • Administrative: Payroll processing, Data entry (55 WPM), Legal compliance
  • Professional: Leadership training/experience, positive attitude, adaptability and flexibility, teamwork, problem-solving, time management, attention to detail, multitasking abilities, critical thinking, organizational skills

Core Competencies

  • Team Management
  • Process Improvement
  • Client Relations
  • Accuracy
  • Legal Documentation
  • Project Coordination

Timeline

Order Processing Manager

Avanti Windows and Doors
01.2019 - Current

Advertising Planning Manager

The Arizona Republic (Republic Media)
02.2011 - 01.2019

Supervisor, Legal Advertising Department

The Arizona Republic (Republic Media)
01.2007 - 01.2011

Master of Science - Administration of Justice and Security

University of Phoenix

Bachelor of Science - Criminal Justice

Everest College

Associate of Arts - Criminal Justice

Everest College

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Tabitha Kono