Aviontae Benoit
Phoenix,AZ
Summary
Dynamic customer service professional committed to delivering exceptional support and resolving client concerns with precision. Proven ability to address diverse client needs while fostering a collaborative environment that drives high satisfaction rates. Organized and dependable, adept at managing multiple priorities with a positive attitude and a willingness to embrace additional responsibilities to achieve team goals. Tech-savvy innovator experienced in leveraging emerging technologies, continuously identifying opportunities for enhancements, and implementing effective solutions to boost productivity in fast-paced settings.
Experienced logistics professional with strong background in customs documentation and compliance. Skilled in tariff classification, import/export regulations, and supply chain management. Highly collaborative team member focused on achieving results and adapting to changing needs. Reliable, organized, and detail-focused with commitment to accuracy and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customs Entry Writer
DHL
03.2025 - Current
- Prepared and submitted customs entry documentation for timely clearance of imported goods.
- Reviewed and ensured compliance with applicable customs regulations and trade agreements.
- Coordinated with clients to gather necessary information for accurate entry submissions.
- Resolved discrepancies in customs documentation through effective communication with stakeholders.
- Monitored changes in customs laws to maintain up-to-date knowledge for compliance assurance.
- Streamlined data entry processes to enhance accuracy and reduce processing time.
- Managed high-volume workload efficiently, prioritizing tasks to meet tight deadlines while maintaining accuracy in all customs entries.
Security Officer
American Security, LLC
07.2024 - 03.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Picker/Packer
Fullscript
06.2023 - 09.2024
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Pulled orders quickly to maintain demanding productivity goals.
Customer Service Representative
VGLOBAL
09.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Supervisor
DoorDash
01.2022 - 01.2023
- Manage a team & operating Doordash systems
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Customer Service Representative
AT&T
07.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Security Officer
Allied Universal
03.2019 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Associate
WAL-MART
06.2018 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Cashier
Sears
10.2016 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
Education
High school diploma -
Northeast High School
Fort Lauderdale, FL06.2018
Skills
- Negotiation
- Leadership
- Security
- Conflict management
- Adobe Photoshop
- Customer service
- Typing
- Computer networking
- Cash Handling
- Financial services
- Cold calling
- Cashiering
- Communication Skills
- Clerical experience
- Recordkeeping accuracy
- Continuous improvement mindset
- Efficient data entry
- Customs clearance procedures
- Shipping documentation mastery
- Trade agreement awareness
- Customs audit readiness
- Problem-solving
- Time management
- Multitasking Abilities
Certification
- Driver's License, Ongoing
- Guard Card, 06/01/24 to 06/01/26, Class D Security, 1798145
Willingtorelocate
- Tempe, AZ
- Scottsdale, AZ
- Phoenix, AZ
Personal Information
Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Creole
Professional Working
Timeline
Customs Entry Writer
DHL
03.2025 - Current
Security Officer
American Security, LLC
07.2024 - 03.2025
Picker/Packer
Fullscript
06.2023 - 09.2024
Customer Service Representative
VGLOBAL
09.2022 - 06.2023
Supervisor
DoorDash
01.2022 - 01.2023
Customer Service Representative
AT&T
07.2020 - 12.2021
Security Officer
Allied Universal
03.2019 - 10.2021
Customer Service Associate
WAL-MART
06.2018 - 10.2021
Cashier
Sears
10.2016 - 06.2018
High school diploma -
Northeast High School