Taeya Havens
Maricopa
Summary
Driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Funeral Home Manager
Green Acres Mortuary and Cemetery
Scottsdale
07.2024 - Current
- Oversee daily operations, including staff management, training, and departmental planning.
- Ensure compliance with legal and safety standards within the workplace.
- Analyze performance metrics (financial, sales, and productivity reports) to drive continuous improvement.
- Lead community outreach and marketing initiatives to promote growth and awareness.
- Handled first calls, insurance coordination, and contract development.
- Assisted in preparation of decedents, including dressing, cosmetizing, and casketing.
Funeral Home Manager
Davis Rainbow
Las Vegas
02.2025 - 07.2025
- Oversee daily operations, including staff management, training, and departmental planning.
- Ensure compliance with legal and safety standards within the workplace.
- Analyze performance metrics (financial, sales, and productivity reports) to drive continuous improvement.
- Lead community outreach and marketing initiatives to promote growth and awareness.
- Handled first calls, insurance coordination, and contract development.
- Assisted in preparation of decedents, including dressing, cosmetizing, and casketing.
Location Manager/Licensed Funeral Director
Nashville Funeral and Cremation
Nashville
12.2022 - 02.2023
- Accomplishes day-to-day functions such as managing staff; planning and evaluating department activities.
- Maintains staff by recruiting, selecting, and training employees.
- Ensures a safe, secure, and legal work environment.
- Review performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels.
- Focuses on community outreach and marketing strategies for developmental and business growth.
Licensed Funeral Director/Apprentice Embalmer
Waco Memorial Funeral Home
Waco
02.2021 - 12.2021
- Directed families through arrangement conferences, visitations, and funeral services in a manner consistent with each family's heritage and religious beliefs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Responsible for taking first calls, corresponding with insurance companies, and developing contracts.
- Responsible for assisting in preparation of a deceased loved one including dressing, cosmetizing, and casketing.
Licensed Funeral Director
Laurel Land Funeral Home
Fort Worth
07.2017 - 02.2021
- Directed families through arrangement conferences, visitations, and funeral services in a manner consistent with each family's heritage and religious beliefs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Responsible for taking first calls, corresponding with insurance companies, and developing contracts.
- Responsible for assisting in preparation of a deceased loved one including dressing, cosmetizing, and casketing.
- LIFT Assistant: This community service program reflects the company's core value of creating enduring relationships. Widows and widowers are invited to attend a free monthly luncheon and program where they can connect with others facing the same uncertain future. I am an integral part of planning and implementing this program.
Receptionist
Moore Funeral Home and Crematory
Arlington
07.2016 - 07.2017
- Responsible for routine office tasks including copying, answering a multi-line phone system, and filing.
- Responsible for corresponding with families and attending to the needs of each family throughout their conferences.
Education
BS. - Criminal Justice
Texas Women's University
Denton, TX01.2020
AS. - Mortuary Science
Dallas Institute of Funeral Service
Dallas, TX01.2017
Skills
- Customer service
- Staff management
- Employee training
- Operational planning
- Multitasking capacity
Professional Recognition
- J.D. Powers Excellence Awards, Maintaining an average score of 975/1000 for several quarterly reports and one award for maintaining a 975+ score for an entire year.
- 5-Star reviews on Google, Consistently receive 5-Star reviews on Google and have been named an 'A' Director by the SCI Company on several quarterly performance ratings.
Timeline
Funeral Home Manager
Davis Rainbow
02.2025 - 07.2025
Funeral Home Manager
Green Acres Mortuary and Cemetery
07.2024 - Current
Location Manager/Licensed Funeral Director
Nashville Funeral and Cremation
12.2022 - 02.2023
Licensed Funeral Director/Apprentice Embalmer
Waco Memorial Funeral Home
02.2021 - 12.2021
Licensed Funeral Director
Laurel Land Funeral Home
07.2017 - 02.2021
Receptionist
Moore Funeral Home and Crematory
07.2016 - 07.2017
BS. - Criminal Justice
Texas Women's University
AS. - Mortuary Science
Dallas Institute of Funeral Service
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