Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tahaunie Burton

Phoenix

Summary

Claims professional equipped with extensive experience in managing claim files and providing administrative support. Proven ability to streamline claim processes and coordinate effectively with team members to achieve departmental goals. Known for strong organizational skills and adaptability.

Overview

5
5
years of professional experience

Work History

Claims Assistant

Adecco Staffing
12.2024 - 08.2025
  • Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
  • Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
  • Prepared files, letters and notices.
  • Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.

Tatical Support Specialist

Adecco Staffing
07.2023 - 12.2024
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Provided feedback to Contact center agents On their past calls and provide coaching to agents based off the coaching checklist.
  • Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
  • Placed callbacks for consumers that leave a voicemails to receive informations.

Collections Agent

Empereon Constar
06.2022 - 05.2023
  • Set up payment arrangements with customers who have past due balances.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Customer Service Representative

Empereon-Constar
03.2020 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

GED Online
Phoenix, AZ
08-2025

Skills

  • Claims processing
  • Microsoft office
  • Claim investigation
  • Data entry
  • Managing records
  • Call routing
  • Time management
  • Managing case files
  • Documentation review
  • Decision-making
  • File management
  • Customer service
  • Problem-solving abilities
  • Multitasking

Timeline

Claims Assistant

Adecco Staffing
12.2024 - 08.2025

Tatical Support Specialist

Adecco Staffing
07.2023 - 12.2024

Collections Agent

Empereon Constar
06.2022 - 05.2023

Customer Service Representative

Empereon-Constar
03.2020 - 05.2022

GED -

GED Online

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Tahaunie Burton