Tahir Mammadov
Baku
Summary
Professional customer service expert with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.
Overview
5
5
years of professional experience
Work History
Retail Customer Support Representative
PASHA BANK ASC
09.2024 - Current
- Responding to a high volume of inbound customer inquiries via phone and email, ensuring timely and accurate resolution
- Providing detailed information on banking products, services, and procedures to both retail and corporate clients
- Handling complaints with professionalism, empathy, and efficiency, contributing to improved customer satisfaction metrics
- Logging and tracking customer interactions in CRM systems to ensure continuity and follow-up
- Collaborating with internal departments to escalate and resolve complex customer issues
- Actively participating in training sessions to stay up-to-date on new services and compliance policies
- Contributing to team goals by meeting performance targets, including response time, resolution rate, and client satisfaction
Customer Relations Representative (Azercell Call Centre)
AZBA MMC
03.2023 - 07.2023
- Managed high-volume inbound and outbound call operations efficiently
- Achieved personal performance goals while maintaining quality and service standards
- Demonstrated strong communication skills in handling customer inquiries and issues
- Worked collaboratively in a team environment to meet collective targets
- Adapted to a fast-paced work environment, ensuring timely response to customer needs
Architect
SERVIS MTK (SERVIS PALACE)
11.2020 - 09.2021
- Development of the concept design project
- Selection of finishing materials, furniture, decor, interior items
- Submission of all required building plans in Auto Cad
- Creation of photorealistic images of residential and public interiors in 3D MAX
- Drawing up design project, meeting with a customer, finding solutions, approval, preparation for implementation, selection of material and interior filling
- Standardization and unification of solutions used in the construction of an object within the framework of the project being implemented
Education
BACHELOR -
Azərbaycan Memarlıq Və İnşaat Universiteti
Baku05.2020
Skills
- Private Client Support
- Customer Relationship Management
- Private Client Support
- Discretion and Confidentiality
- Conflict resolution / Complaint handling
- Personalized client care and follow-up
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Retail Customer Support Representative
PASHA BANK ASC
09.2024 - Current
Customer Relations Representative (Azercell Call Centre)
AZBA MMC
03.2023 - 07.2023
Architect
SERVIS MTK (SERVIS PALACE)
11.2020 - 09.2021
BACHELOR -
Azərbaycan Memarlıq Və İnşaat Universiteti