Tahyanna Gilbert
Phoenix
Summary
Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service software and techniques, ensuring seamless and positive customer experience.
Overview
6
6
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
06.2024 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage and individuals.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
Assistant Grocery Manager
Kroger
07.2023 - 06.2024
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
Assistant Store Manager
T-Mobile
08.2019 - 07.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Gretna High School
Gretna, VA05-2016
Skills
- Customer service
- Operations management
- Team building and leadership
- Training and mentoring
- Strategic thinker
- Outstanding communication skills
Timeline
Transportation Security Officer
Department of Homeland Security
06.2024 - Current
Assistant Grocery Manager
Kroger
07.2023 - 06.2024
Assistant Store Manager
T-Mobile
08.2019 - 07.2023
High School Diploma -
Gretna High School
Similar Profiles
Ahmad PringleAhmad Pringle
Intern at Department of Homeland Security (Homeland Security Investigations)Intern at Department of Homeland Security (Homeland Security Investigations)
Jennifer WendlingJennifer Wendling
IT Cybersecurity Specialist & Program Manager at Department of Homeland Security (DHS) | Cybersecurity and Infrastructure Security Agency (CISA) | Cybersecurity Division (CSD)IT Cybersecurity Specialist & Program Manager at Department of Homeland Security (DHS) | Cybersecurity and Infrastructure Security Agency (CISA) | Cybersecurity Division (CSD)
Scott WigginsScott Wiggins
Branch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland SecurityBranch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland Security
Kavery Latrease GoldenKavery Latrease Golden
Senior Correspondence Analyst at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA)Senior Correspondence Analyst at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA)
Fernanda C. Canez B.Fernanda C. Canez B.
Certified Ophthalmology Assistant/Scribe at Tozer Lee Eye CenterCertified Ophthalmology Assistant/Scribe at Tozer Lee Eye Center