Taianna-marie Holguin
Lake Havasu City
Summary
Seasoned Customer Representative with 8 years of experience, adept in account management, problem-solving, and data entry. Excelled in customer engagement at Dish Network, enhancing customer satisfaction through product knowledge and efficient communication. Seeking to leverage expertise in a Customer Relations Representative role.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Deckers Brands
Lake Havasu City
10.2024 - 02.2025
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Customer Representative
Dish Network
Lake Havasu City
05.2022 - 06.2024
- Managed customer inquiries, efficiently handling over 50 calls per day, while effectively upselling services and maintaining account integrity
- Demonstrated proficiency in resolving complex issues, processing returns, and utilizing technical tools to enhance customer support quality
- Accurately collected and processed customer information for over 100 accounts, leveraging expertise in various virtual conferencing platforms to facilitate effective communication
Receptionist
Dawns Auto Repair
Lake Havasu City
10.2021 - 03.2022
- Fostered constructive relationships with clients, effectively resolving inquiries and concerns to enhance customer satisfaction
- Administered day-to-day office operations, including task coordination, mail sorting, and document management
- Handled payroll preparation and calendar maintenance, ensuring timely and accurate execution of administrative duties
Crew Member
Pilot Co
Lake Havasu City
07.2015 - 10.2021
- Provided customer service by efficiently processing orders and serving patrons, ensuring a high level of satisfaction
- Collaborated with colleagues in team meetings and contributed valuable suggestions to improve operational procedures
- Assisted with managerial responsibilities, including participating in hiring processes, goal-setting, budget maintenance, and staff management
Education
Diploma -
Val Verde High School
Riverside, CA05.2010
Skills
- Attention to Detail
- Active Listening Skills
- Improving Customer Service
- Positive Attitude
- Building Customer Loyalty
- Time Management
- Social Media
- Communication Skills
- Lead Qualification
- Critical Thinking Skills
- Problem Solving
- Public Speaking
- Product Knowledge
Timeline
Customer Care Representative
Deckers Brands
10.2024 - 02.2025
Customer Representative
Dish Network
05.2022 - 06.2024
Receptionist
Dawns Auto Repair
10.2021 - 03.2022
Crew Member
Pilot Co
07.2015 - 10.2021
Diploma -
Val Verde High School