Taianna-marie (anna) Holguin
Lake Havasu City,AZ
Summary
Customer Service Representative with 8 years of experience in account management, moderation, training, and problem resolution. Proven ability to enhance customer satisfaction through clear communication, product knowledge, and efficient issue handling. Skilled at mentoring new team members, managing confidential information, and maintaining a positive customer experience in high‑volume environments.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
TEKsystems
10.2024 - Current
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Representative
Dish Network
05.2022 - 06.2024
- Managed customer inquiries, efficiently handling over 50 calls per day, while effectively upselling services and maintaining account integrity
- Demonstrated proficiency in resolving complex issues, processing returns, and utilizing technical tools to enhance customer support quality
- Accurately collected and processed customer information for over 100 accounts, leveraging expertise in various virtual conferencing platforms to facilitate effective communication
Receptionist
Dawns Auto Repair
10.2021 - 03.2022
- Fostered constructive relationships with clients, effectively resolving inquiries and concerns to enhance customer satisfaction
- Administered day-to-day office operations, including task coordination, mail sorting, and document management
- Handled payroll preparation and calendar maintenance, ensuring timely and accurate execution of administrative duties
Crew Member
Pilot Co
07.2015 - 10.2021
- Provided customer service by efficiently processing orders and serving patrons, ensuring a high level of satisfaction
- Collaborated with colleagues in team meetings and contributed valuable suggestions to improve operational procedures
- Assisted with managerial responsibilities, including participating in hiring processes, goal-setting, budget maintenance, and staff management
Education
Diploma -
Val Verde High School
Riverside, CA05.2010
Skills
- Attention to Detail
- Active Listening Skills
- Improving Customer Service
- Positive Attitude
- Building Customer Loyalty
- Time Management
- Social Media
- Communication Skills
- Lead Qualification
- Critical Thinking Skills
- Problem Solving
- Public Speaking
- Product Knowledge
Timeline
Customer Care Representative
TEKsystems
10.2024 - Current
Customer Representative
Dish Network
05.2022 - 06.2024
Receptionist
Dawns Auto Repair
10.2021 - 03.2022
Crew Member
Pilot Co
07.2015 - 10.2021
Diploma -
Val Verde High School