Tajmahal Aghabalayeva
Baku
Summary
A detail-oriented and results-driven Business Analyst in the banking sector. Specializing in analyzing business processes, identifying opportunities for improvement, and implementing data-driven solutions to optimize operational efficiency and drive business growth. Strong background in financial analysis, risk management, and regulatory compliance.
Proven ability to collaborate with cross-functional teams, translate business requirements into actionable solutions, and ensure successful project implementation. Expertise in business process mapping, and utilizing advanced analytics to support decision-making.
Known for my ability to identify key business insights, streamline processes, and enhance customer experiences. Seeking to leverage my skills in business analysis and banking operations and further develop my expertise in financial services.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business analyst
OJSC Xalq Bank
Baku
04.2022 - Current
- Conducted market research and analysis to identify trends in banking products and services.
- Collaborated with cross-functional teams to develop and enhance banking product offerings.
- Analyzed business processes to improve operational efficiency and customer experience.
- Gathered and documented business requirements for product development and enhancements.
- Prepared detailed reports and presentations to communicate findings and recommendations to stakeholders.
- Monitored product performance metrics and provided insights for strategic decision-making.
- Supported regulatory compliance by ensuring products meet industry standards and guidelines.
Customer service expert
OJSC Xalq Bank
Baku
09.2014 - 04.2022
- Achieved customer satisfaction by promptly responding to enquiries.
- Coordinated with sales team for improved service delivery.
- Ensured quick resolution of customer complaints, fostering loyalty.
- Delivered high-quality service to enhance client trust.
- Provided comprehensive support to both individual and corporate clients in banking services, ensuring a high level of customer satisfaction.
- Assisted clients with account inquiries, transaction processing, and service-related issues, acting as the primary point of contact.
- Prepared and reviewed legal documents and contracts, ensuring compliance with banking regulations and internal policies.
- Facilitated effective communication between clients and bank departments to resolve issues and streamline service delivery.
- Analyzed customer data and feedback to identify trends, contributing to the development of improved service strategies.
- Collaborated with cross-functional teams to enhance client experience and implement process improvements.
- Conducted training sessions for new staff on customer service best practices and compliance protocols.
- Managed difficult situations with tact, ensuring contented customers.
- Maintained composure during high volume periods to provide effective service.
- Developed strong relationships with clients through exceptional interpersonal skills.
- Supported marketing campaigns through feedback collection and analysis.
Education
Bachelor - Economics
UNEC
Baku, Baku CityMaster of Business Administration - Finance
UNEC
Baku, Baku CitySkills
- Relationship Management
- Process Improvement
- User acceptance testing
- SWOT Analysis
- Requirement gathering
- Microsoft Visio
- Written and verbal communication
- Change management
- On-site observations
- Stakeholder relationship management
- Problem solving
- Effective communication
- Process improvement
Certification
PMI-PBA
Microsoft Office Specialist: Microsoft Excel 2016
Analyzing and Visualizing Data with Microsoft Power BI
Oracle SQL
Languages
English- Intermediate
Affiliations
- Chess
Personal Information
Timeline
Business analyst
OJSC Xalq Bank
04.2022 - Current
Customer service expert
OJSC Xalq Bank
09.2014 - 04.2022
Bachelor - Economics
UNEC
Master of Business Administration - Finance
UNEC
Similar Profiles
Afat MustafayevaAfat Mustafayeva
Transaction Banking Specialist at Xalq Bank OJSCTransaction Banking Specialist at Xalq Bank OJSC
Lamia HasanovaLamia Hasanova
Financial Monitoring Division, Senior Specialist at Xalq Bank OJSCFinancial Monitoring Division, Senior Specialist at Xalq Bank OJSC
AMID SHUKUROVAMID SHUKUROV
Senior Back-End Developer at Bank ABB - "International Bank of Azerbaijan" OJSCSenior Back-End Developer at Bank ABB - "International Bank of Azerbaijan" OJSC
Elmira AliyevaElmira Aliyeva
Team Member – Machine Learning Developer at ADA University, Data & Information EngineeringTeam Member – Machine Learning Developer at ADA University, Data & Information Engineering
Süsən YaqubovaSüsən Yaqubova
Teacher Helper at Art TeacherTeacher Helper at Art Teacher