Taleh Gülalıyev
Baku
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
1
1
year of professional experience
Work History
Receptionist
Gallery Lux Hotel
01.2022 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Phone Operator
Tibet Clinic
02.2021 - 04.2021
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Education
Bachelor of Science - Chemistry
Baku State University
Baku06-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Greeting and seating clients
Languages
Azerbaijani, Turkish
Native language
English
Upper intermediate
B2
Timeline
Receptionist
Gallery Lux Hotel
01.2022 - 06.2022
Phone Operator
Tibet Clinic
02.2021 - 04.2021
Bachelor of Science - Chemistry
Baku State University
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