Talesa Servian

I get to lead and serve others while making a positive impact in my workplace. At Quick Quack Car Wash, our goal is to change lives for the better. I do this by training my team members to be the best they can be, both at work and outside of work. We focus on creating a positive environment, driving sales, and delivering the best possible product to every guest who comes through our wash. I support my team by building morale, because when one person is down, it can affect everyone. I also help them grow in sales. With my background in sales, I’m able to share helpful and knowledge strategies that set them up for success. Finally, our product is extremely important to us, so my team and I take time each day to connect with guests personally and ask if there’s anything we could have done better.

At Raceway Car Wash, I delivered exceptional customer service and focused on increasing customer engagement through reviews. In just two months, I generated over 200 five-star reviews, helping raise the store’s rating from 4.2 to 4.4 stars. I was dedicated to improving the overall performance of the location and worked closely with my team to create a more efficient and high-performing environment. We often stayed after hours to thoroughly clean and maintain the equipment, ensuring the wash operated at the highest standard. This commitment to cleanliness and quality helped drive both positive reviews and increased sales. In addition, I provided consistent sales coaching to team members, using my sales experience to strengthen their skills and contribute to the store’s overall growth and success.

At Superstar Car Wash, I was hired as a Sales Associate and quickly excelled in the role, earning a promotion to Manager. My experience in sales strengthened my customer service skills and taught me how to effectively communicate with a wide range of guests. As I advanced, I gained hands-on experience in store-level cleaning and maintenance operations, ensuring high standards of quality and efficiency. I also developed strong leadership and sales skills through collaboration with my peers and practical management experience. These opportunities played a key role in preparing me for continued growth and advancement.

This role helped me develop strong sales skills through in-depth training on the psychology behind consumer behavior. I learned how to identify and adapt to different customer types, tailor communication strategies to meet their specific needs, and build meaningful relationships that drive sales success. Additionally, I gained experience in problem-solving, active listening, and persuasive communication to effectively close deals and enhance customer satisfaction.

Sold memberships to guests, driving daily sales efforts. Collaborated with team members to foster a fun and competitive environment. Achieved top seller status in the district through determination and hard work. Invested time in learning car wash operations, including chain mechanics and proper greasing techniques.