Talia Rios
Mesa
Summary
Highly personable Customer Service Professional with over 10 years of experience in Administrative Service, Customer Service, and Problem Solving. Excellent track record for managing change in a fast-paced work environment with the ability to handle high-pressure situations skillfully and in a professional manner. Ability to multi-task and prioritize job responsibilities with accuracy and successful execution. Exceptional verbal, written, and interpersonal skills. Talent for identifying client needs and presenting appropriate product and service solutions. Self-motivated and organized.
Overview
20
20
years of professional experience
Work History
Inside Operation Specialist
Waste Harmonics Keter
Phoenix, AZ
12.2022 - Current
- Serve as the primary point of contact for more than 30 sites, supporting disposal needs, repair coordination, and ongoing operational requests.
- Deliver responsive, customer-focused service by addressing issues with urgency and driving timely, effective resolutions.
- Maintain accurate reporting and detailed documentation to ensure visibility, accountability, and informed decision making.
- Partner with leadership and fellow Inside Operations Specialists to address client needs and support effective issue resolution.
- Proactively identify and resolve potential issues before they escalate or affect the customer.
Media Sales Services Specialist I
COX MEDIA
Phoenix, AZ
07.2015 - 08.2022
- Partnered with sales consultants in gathering data to process and submit orders electronically.
- Performed fulfillment proposals, including order entry and revisions for Media clients such as Fox, Starz, Warner Brothers and Disney.
- Created advertiser relationships while working in a shared sales environment.
- Worked with centralized ad operations, marketing and research teams to ensure client success.
- Prepare Media Consultants so that they can maximize their field time. This is achieved by coordinating full client proposals including but not limited to pre-sales work and prospecting.
- Quality checked orders for accuracy, acceptance, and made changes as necessary.
- Managed an inbox in which mass orders were received and distributed work to contractors.
Support Services Specialist
CHAMPION COLLEGE SERVICES
Tempe, AZ
08.2012 - 07.2015
- Processed administrative duties for management, including sensitive and confidential information.
- Gathered and compiled reporting information for Corporate, Management and supporting departments.
- Managed multiple projects at one time.
- Customer Service Representative
- Qualified students for postponement of student loans.
- Answered inbound calls regarding student's loan status and additional concerns from customers.
- Educated and offered services to customers in an effort to prevent negative financial impact.
Replenisher
JCPENNEY
Phoenix, AZ
06.2011 - 08.2012
- Provided exceptional customer service on the sales floor.
- Processed customer transactions efficiently and accurately.
- Categorized and replenished merchandise.
Baker
SAFEWAY
Phoenix, AZ
08.2010 - 06.2011
- Responsible for daily accounting of money, including cash, check, debit/credit and EBT transactions.
- Processed customer transactions efficiently and accurately.
- Provided excellent customer service to each shopper.
Merchandise Specialist
MERVYNS
Phoenix, AZ
07.2006 - 12.2008
- Accurately printed and assigned upcoming sale prices to appropriate product.
- Managed paperwork for department supervisors and store managers.
- Maintained a clean and organized workspace.
Education
Associate of Science - Biology
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2027
Skills
- Organized and efficient
- Client relationship management
- Email and phone etiquette
- Attention to detail
- Verbal and written communication
- Relationship building
- Data entry
- Customer service
Languages
Spanish
Timeline
Inside Operation Specialist
Waste Harmonics Keter
12.2022 - Current
Media Sales Services Specialist I
COX MEDIA
07.2015 - 08.2022
Support Services Specialist
CHAMPION COLLEGE SERVICES
08.2012 - 07.2015
Replenisher
JCPENNEY
06.2011 - 08.2012
Baker
SAFEWAY
08.2010 - 06.2011
Merchandise Specialist
MERVYNS
07.2006 - 12.2008
Associate of Science - Biology
Maricopa Community Colleges, Mesa Community College