Tamala Tomlinson
Tucson
Summary
Retail Store Manager with extensive expertise in streamlining store operations, elevating employee training, and crafting successful sales strategies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Leader
Speedway LLC
11.2019 - 07.2025
- Managed daily operations at gas station and convenience store, optimizing efficiency.
- Oversaw accounting, ordering, scheduling, and employee management for store.
- Trained new managers as certified Management trainer, enhancing leadership skills.
- Ensured adherence to company policies regarding security, cash handling, health, and safety.
- Developed promotional campaigns to increase profits and sales growth.
- Collaborated with departments to facilitate smooth store operations.
Food Specialist
Speedway LLC
08.2017 - 11.2019
- Implemented comprehensive food safety protocols that ensured adherence to regulatory requirements.
- Inspected delivery vehicles routinely for cleanliness and proper temperature control.
- Managed inventory records accurately for all raw materials and finished products.
- Developed reports detailing ingredient costs along with shelf life and storage needs.
- Provided training for staff in food preparation, sanitation, and safety practices.
- Addressed customer complaints regarding food service to improve satisfaction levels.
- Supervised thorough cleaning activities in kitchen and dining areas to uphold cleanliness.
- Analyzed customer feedback systematically to drive improvements in product offerings.
Server, Grill Master, Food Prep, Line Cook, and Shift Manager
Red Lobster
03.2004 - 03.2016
- Managed dining room as server and Shift Manager, ensuring smooth operations.
- Supervised kitchen as Grill Master, prioritizing food quality and safety.
- Conducted food preparation in alignment with sales data and order demands.
- Served and presented meals expertly to enhance guest experience.
- Anticipated customer needs and delivered timely service to exceed expectations.
- Engaged with guests courteously, contributing to overall satisfaction.
- Maintained composure while multitasking in high-pressure situations.
- Facilitated training for new staff on established service protocols.
Education
No Degree - Electrical Engineering and Technology
Purdue University
Kokomo, INHigh School Diploma - General Education
Kokomo High School
Kokomo, IN01.1993
Skills
- Effective communication
- Cash handling expertise
- POS systems knowledge
- Multitasking proficiency
- Leadership and team building
- Loss prevention strategies
- Adaptability and flexibility skills
- Time management techniques
- Safety protocols in stores
- Management of store operations
- Customer support services
- Supply chain ordering processes
- Coaching employees effectively
- Operational excellence in stores
- Dependable team member
- KPI analysis and tracking
- Collaborative teamwork
- Organizational effectiveness
- Pricing strategy development
- Visual merchandising skills
- Reporting and documentation expertise
- Proficient in Microsoft Office
- Enhancing customer experiences
- Strategic work planning
- Friendly demeanor
- Product rotation methods
- Monitoring customer flow
- Sales promotion tactics
- Budgeting and financial planning
- Store maintenance standards
- Problem-solving capabilities
- Engaging employees effectively
- Conflict resolution strategies
Certification
- Driver's License
- ServSafe
Timeline
Store Leader
Speedway LLC
11.2019 - 07.2025
Food Specialist
Speedway LLC
08.2017 - 11.2019
Server, Grill Master, Food Prep, Line Cook, and Shift Manager
Red Lobster
03.2004 - 03.2016
No Degree - Electrical Engineering and Technology
Purdue University
High School Diploma - General Education
Kokomo High School