TAMAR TAPIA
Arizona City
Summary
Highly motivated professional with 2 years experience as a Front Office representative aiding in scheduling appointments, insurance verification and financial collectability. Also with past experience as a Medical Assistant for 10 years and 5 years experience in Restaurant/Deli Management. I have excellent communication skills, understands the importance of time management, multitasking and ability to work independently and as a part of team. Always willing and ready to learn new skills.
Overview
17
17
years of professional experience
Work History
Customer Experience
Banner Health Clinic Primary Care
Casa Grande, AZ
02.2024 - Current
- Delivered exceptional customer support by resolving inquiries and issues efficiently.
- Educated patients on clinic services and procedures, enhancing overall satisfaction.
- Collaborated with healthcare teams to streamline patient flow and appointment scheduling.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
FFM - Fresh Food Manager
Loves Travel Stop
10.2022 - 10.2023
- Running and operating a Deli kitchen. Managing and delegating daily tasks, completing food orders and assist in food preparation. Managing weekly inventory guides and waste control. Help to train employees and future management staff. Also complete weekly food truck orders from vendors and help aide in putting the truck away when it arrives.
Assistant Manager
Arby's Loves Travel Stop
03.2020 - 10.2022
- Running shifts, inventory counting, product ordering, training of staff and future management employees, managing pulling and dropping of money drawers, helped run front register, drive thru and backline (food preparation), in charge of putting up new promotional advertisements.
Hourly Employee/Shift Leader
Arbys-Love's Travel Stop
12.2019 - 03.2020
- In charge of running shifts between two different restaurants (Godfathers Pizza was attached to our Arbys), training of staff, managing pulling and dropping of money drawers. Trained in running the front register, drive thru and backline (food preparation)
Back office Medical Assistant
Arizona Priority Care
03.2014 - 05.2016
- Back office Medical Assistant. Rooming patients, obtaining vitals, Using multiple EMR systems to input patients past/present medical history, medication list and reason for current visit. Administering injections and assisting with minor in office procedures. obtained EKG, PFT, Retinal Eye Scans, UA dipsticks, fingerstick glucose, fingerstick PT/INR and lipid panel checks. Submitted medication refills to pharmacy, obtained prior authorizations for medications or DME.
- Minor referral and scheduling training. CPR certified
Back office Medical Assistant
21st Century Oncology
09.2010 - 03.2014
- Back office Medical Assistant. Rooming patients, obtaining vitals, Using multiple EMR systems to input patients past/present medical history, medication list and reason for current visit. Administering injections and assisting with minor in office procedures. obtained EKG, PFT, Retinal Eye Scans, UA dipsticks, fingerstick glucose, fingerstick PT/INR and lipid panel checks. Submitted medication refills to pharmacy, obtained prior authorizations for medications or DME.
- Minor referral and scheduling training. CPR certified
Back office Medical Assistant
Millennium Physicians Group
12.2009 - 09.2010
- Back office Medical Assistant. Rooming patients, obtaining vitals, Using multiple EMR systems to input patients past/present medical history, medication list and reason for current visit. Administering injections and assisting with minor in office procedures. obtained EKG, PFT, Retinal Eye Scans, UA dipsticks, fingerstick glucose, fingerstick PT/INR and lipid panel checks. Submitted medication refills to pharmacy, obtained prior authorizations for medications or DME.
- Minor referral and scheduling training. CPR certified
Education
Certified Medical Assistant -
Apollo College
06-2006
High School Diploma - undefined
Casa Grande Union High School
04-2005
Skills
- Strong organizational and time-management skills
- Exceptional communication
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks
- Experience in managing
- Experience in Insurance Benefits and Financial Collectability
Timeline
Customer Experience
Banner Health Clinic Primary Care
02.2024 - Current
FFM - Fresh Food Manager
Loves Travel Stop
10.2022 - 10.2023
Assistant Manager
Arby's Loves Travel Stop
03.2020 - 10.2022
Hourly Employee/Shift Leader
Arbys-Love's Travel Stop
12.2019 - 03.2020
Back office Medical Assistant
Arizona Priority Care
03.2014 - 05.2016
Back office Medical Assistant
21st Century Oncology
09.2010 - 03.2014
Back office Medical Assistant
Millennium Physicians Group
12.2009 - 09.2010
High School Diploma - undefined
Casa Grande Union High School
Certified Medical Assistant -
Apollo College