Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Tamara Karimova

Khatai
Tamara Karimova

Summary

Organized professional with meticulous attention to detail. Proven success adapting to different procedures while adhering to company standards.

Energetic Sales Support Specialist focused on enabling strong B2B sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business.

Efficient BKC Contact Centre Customer Service Representative and B2B Sales Support Specialist trained in receiving and processing incoming customer inquiries. Vetted contacts for potential sales opportunities and effectively used CRM software.

Reliable and upbeat BKC Contact Centre Customer Service Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Head of Team position. Ready to help team achieve company goals.

Overview

9
years of professional experience

Work history

Bakcell MMC
Baku, Azerbaijan

B2B Sales Support Specialist
10.2022 - Current

Job overview

  • Updated bookings from forwarding and shipping teams to reflect accurate delivery estimates.
  • Assisted with ad-hoc administrative support for improved department operations.
  • Processed high-volume customer orders to achieve productivity KPIs.
  • Recognized and actioned cross-selling opportunities to increase add-on sales.
  • Raised and sent out customer sales invoices to enable prompt payment and order satisfaction.
  • Worked closely with procurement teams to reduce lead times and increase customer satisfaction.
  • Identified new suppliers to meet quality, costs and delivery time targets.
  • Attended trade shows and exhibitions to gain insights into current product and market developments.
  • Actioned shipping instructions to achieve timely, accurate customer deliveries.
  • Achieved excellent customer satisfaction ratings through regular order updates and professional communications.
  • Completed and filed shipping documentation and sales invoices with accurate, up-to-date information.
  • Supported external sales teams with increasing sales through targeted lead generation.
  • Maintained supplier, sales and customer information for accurate account records.
  • Managed sales quote lifecycles from source to close, achieving timely, profitable outcomes.
  • Scheduled appointments for sales teams, suppliers and customers, keeping centralized calendar systems updated.
  • Checked compliance files for accuracy and completeness, upkeeping reliable records.
  • Provided administrative support to sales teams by fielding customer queries, preparing cost estimations and documenting orders.
  • Resolved basic customer queries and concerns to reduce pressure on wider sales teams.
  • Produced competitive quotations within agreed customer pricing policies for profitable sales.

Azerconnect LLC

BKC Contact Centre Customer Service Representative
04.2014 - 01.2021

Job overview

  • Customer & Digital Care, Strategy & Operations

Education

Biology

University overview

Baku State University

Bachelor
2022

University overview

Skills

  • Documentation and reporting
  • Performance improvements
  • Microsoft Office
  • Powered by TCPDF (wwwtcpdforg)
  • Tender preparation
  • Product data analysis
  • Sales ledger support
  • Order fulfillment
  • Prospecting campaigning
  • Desk research
  • Social media correspondence
  • Sales quote life cycle management
  • Inbound call management
  • Query management
  • New product launches
  • Sales tax reporting

Languages

English
Intermediate
Turkish
Advanced
Russian
Native

Timeline

B2B Sales Support Specialist
Bakcell MMC
10.2022 - Current
BKC Contact Centre Customer Service Representative
Azerconnect LLC
04.2014 - 01.2021
Biology
Baku State University
Bachelor
Tamara Karimova