Tamara Mosiman
Glendale
Summary
Results-driven Dental Assistant with a history of optimizing patient appointment management, achieving a 20% increase in patient satisfaction. Versatile in multitasking roles, seamlessly coordinating patient care and administrative duties to enhance practice efficiency. Passionate about team leadership and training, with the ability to foster team development and patient care. A culture of continuous improvement and high-performance standards. Enhancing operational efficiency and maintaining a safe environment for staff and patients. Managed patient records, answering multiple telephone lines, AR, dental insurance benefits and appointments, maintaining organized file systems.
Overview
34
34
years of professional experience
Work History
Clinical Lead
Main St. Dentistry
Vancouver
07.2001 - 04.2025
- Politely answered phones and scheduled or confirmed office appointments and surgeries.
- On call answering emergency phone after clinical hours.
- Set up examination room and dental trays in preparation for examinations and procedures.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Correctly mixed compounds for cleaning or filling teeth.
- Completed patient paperwork and scanned into Dentrix system.
- Alerted other staff when patients arrived and prepared records for dentist review.
- Accurately recorded treatment information in patient records.
- Assisted dentist in management of medical or dental emergencies when necessary.
- Worked closely with patients before, during and after dental procedures.
- Competently prepared dental materials including cements, amalgams and composites.
- Designed appropriate treatment plans.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Confirmed patient insurance benefits and checked claim statuses.
- Successfully completed OSHA, ADA and HIPAA compliance training's.
- OHSA Coordinator.
- Maintained proper universal precautions and infection control procedures at all times.
- Sterilized dental instruments.
- Took impressions/scanned for retainers and appliances.
- Developed and implemented individualized dental care plans for patients.
- Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques.
- Correctly administered adjunctive therapies such as fluoride treatments.
- Regularly solicited patient feedback to improve customer comfort and satisfaction.
- Capably performed prophylaxis on children and adults.
- Competently exposed, developed and mounted dental x-rays (both intra-oral and extraoral).
- Quickly and thoroughly set up trays.
- Displayed expert use of Dentrix computer scheduling program to manage patient appointments, tx planning as well as other features within Dentrix.
- Administered appropriate amounts of topical anesthetics.
- Formulated treatment plans with restorative dentists.
- Assisted in treating exposure of pulp by pulp capping, removal of pulp from pulp chamber and root canals.
- Designed and fitted temporary crowns and bridges.
- Supervised and led a team of 5 dental hygienists, up to 15 assistants and 2 doctors.
- Regularly attended dental society and treatment team meetings and in-service training's to continuously learn about best practices.
- Maintained clear, organized dental records and reports.
- Supervised clinical staff to ensure adherence to best practices and protocols.
- Coordinated patient care plans with dentists and hygienists for optimal outcomes.
- Managed inventory levels for dental supplies and equipment in the clinic.
- Trained new team members on clinical procedures and patient management techniques.
- Facilitated communication between patients and healthcare providers to enhance satisfaction.
- Implemented infection control procedures to maintain a safe clinical environment.
- Conducted regular performance evaluations of clinical staff to ensure quality care standards.
- Developed training materials for ongoing staff education in dental practices and technologies.
- Delivered training sessions on clinical procedures and techniques to the dental team.
- Assisted with recruitment and performance management processes for nursing staff.
- Monitored quality assurance standards across the office.
- Developed, implemented and evaluated patient care plans according to individual needs.
- Implemented new strategies to increase efficiency and reduce costs in the department.
- Assisted patients with obtaining advanced treatment by referring to specialists.
- Liaised with other healthcare professionals to ensure continuity of care for patients.
- Reviewed safety protocols and policies in line with current best practice guidelines.
- Provided advice on ethical considerations related to clinical decisions making.
- Maintained accurate records of patient progress and treatment outcomes.
- Managed resources efficiently by monitoring supplies levels, equipment maintenance.
- Participated in multidisciplinary team meetings to discuss cases and plan treatments.
- Provided guidance to junior staff on professional development issues.
- Attended conferences and seminars related to clinical practice developments.
Dental Assistant
Tanasbourne Dental Care
06.1998 - 07.2001
Dental Assistant
Wendel Family Dental Centre
08.1991 - 06.1998
Education
High School Diploma -
Evergreen High School
Vancouver, Washington 09.1998 - 06.1992
Skills
- Managing multiple telephone lines
- Dental insurance benefits
- Denial of benefits
- Supply Ordering
- Managing lab cases
- Paying bills
- Coordinating patient appointments and procedures
- Posting and collection payments
- Dental materials knowledge
- Sterilization techniques familiarity
- Temporary crown and bridge fabrication
- Dental Radiography certificate
- Reviewing treatment plans and estimated insurance benefits for procedure
- Discussing patient portion and collecting
- OSHA coordinator
- HIPAA officer
- Patient management
- Four-handed dentistry
- Treatment planning
- Infection control
- OSHA compliance
- Customer relationship management
- Inventory management
- Quality assurance monitoring
- Team leadership
- Staff training
- Effective communication
- Performance evaluation
- Problem solving
- Time management
- Multidisciplinary collaboration
- Staff development
- Innovation and creativity
- Clinical expertise
- Team management
- Clinical decision making
- Quality improvement
- Patient care coordination
- Insurance verification
- Patient safety
- Peer review coordination
- Leadership qualities
- Maintaining confidentiality
- HIPAA compliance
- Documentation review
- Meeting coordination
- Patient care planning
- AED operation
- Team building
- Problem-solving
- Patient Safety Measures
- Geriatrics experience
- Staff management
- Empathetic and patient
- Procedure assistance
- Documentation and reporting
- Adaptability
- Direct patient care
- Patient records analysis
- Written communication
- Patient assessment
- Problem-solving aptitude
- Clinical documentation
- Professional demeanor
Timeline
Clinical Lead
Main St. Dentistry
07.2001 - 04.2025
High School Diploma -
Evergreen High School
09.1998 - 06.1992
Dental Assistant
Tanasbourne Dental Care
06.1998 - 07.2001
Dental Assistant
Wendel Family Dental Centre
08.1991 - 06.1998