Tamerlan Imanov
Baku
Summary
Experienced Help Desk Technician adept at troubleshooting and resolving technical problems, with a proven track record of delivering efficient solutions to clients. Possesses a strong background in providing top-notch customer service and works collaboratively as a dedicated team player.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Help Desk Technician
Metronet
08.2023 - Current
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted with updating technical support best practices for use by team.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Supported end-users in various applications to optimize their productivity and performance.
Education
Bachelor of Computer Science - Computer And Information Sciences
French-Azerbaijani University
Baku, Azerbaijan05.2026
Skills
- Problem-Solving
- System Configuration
- Network diagnostics
- Data Security
- Ip networking
- Coding (Python, C/C, Java)
- Front-end
- DSA
- OOP
- Cryptography
Languages
Russian, Azerbaijani
Native language
English
Advanced
C1
French
Elementary
A2
Japanese
Elementary
A2
Accomplishments
1. Achieved a score of 637 out of 700 on the SEC (State Examination Centre) exam.
2. Attained the highest score of 72 out of 100 on the admission exam for UFAZ (Azerbaijan-French University).
Certification
Certificate of completion of Comptia Network+ preparation course provided by Dion Academy
Timeline
Help Desk Technician
Metronet
08.2023 - Current
Bachelor of Computer Science - Computer And Information Sciences
French-Azerbaijani University
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