Tamikko Sturkey
Maricopa
Summary
Dynamic professional with a proven track record at the Department of Homeland Security, excelling in client support and stakeholder engagement. Known for exceptional problem-solving and teamwork, I effectively coordinated services and enhanced resource allocation. Skilled in data analysis and customer service, I consistently improved service delivery and client satisfaction.
Overview
19
19
years of professional experience
Work History
Individual Assistance
Department of Homeland Security
05.2025 - 10.2025
- Conducted comprehensive client needs assessments to identify support requirements.
- Facilitated resource allocation management to optimize service delivery.
- Documented and reported case details to ensure accurate record-keeping.
- Coordinated services among multiple stakeholders to enhance client support.
- Communicated effectively with clients to provide timely updates on services.
- Collected follow-up feedback to assess client satisfaction and service efficacy.
Voluntary Agency Liaison Specialist
Department of Homeland Security
06.2024 - 02.2025
- Facilitated communication between voluntary agencies and government entities to enhance collaboration and resource sharing.
- Developed strategies for effective stakeholder engagement, ensuring alignment with agency goals and community needs.
- Coordinated training sessions for agency staff, improving knowledge of emergency response protocols and procedures.
- Conducted data analysis to identify trends in resource allocation, informing decision-making processes for program improvements.
NPSC Remote Support 2024 ASPS
Department of Homeland Security
04.2024 - 06.2024
- Conducted remote system monitoring to ensure optimal performance of applications.
- Created and maintained a knowledge base for quick reference by support staff.
- Facilitated feedback analysis to identify areas for service improvement.
- Conducted regular reviews of support interactions to ensure quality standards.
Customer Support Specialist
Verizon Wireless
01.2007 - 10.2023
- Resolved customer inquiries efficiently, ensuring a high level of satisfaction and retention.
- Documented customer interactions accurately in support ticket system for future reference and analysis.
- Collaborated with sales team to provide insights on customer preferences and product feedback.
- Trained new employees on product knowledge and customer service protocols to enhance team performance.
Education
High School Diploma -
Edward Tilden
Chicago, IL06-1993
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Flexible and adaptable
- Computer skills
Timeline
Individual Assistance
Department of Homeland Security
05.2025 - 10.2025
Voluntary Agency Liaison Specialist
Department of Homeland Security
06.2024 - 02.2025
NPSC Remote Support 2024 ASPS
Department of Homeland Security
04.2024 - 06.2024
Customer Support Specialist
Verizon Wireless
01.2007 - 10.2023
High School Diploma -
Edward Tilden