Tamiko Bennett
Phoenix,Arizona
Summary
Detail-oriented Patient Registration Specialist with experience in front-desk operations, patient intake, insurance verification, and electronic health records. Known for providing excellent customer service in fast-paced healthcare environments while maintaining accuracy, confidentiality, and compliance with HIPAA regulations.
Overview
19
19
years of professional experience
Work History
Patient Registration Specialist
Valley Wise Hospital
Phoenix, AZ
10.2025 - Current
- Greeted and registered patients by verifying demographics, insurance coverage, and identification
- Entered and updated patient information accurately in EHR systems
- Assisted EMS, Fire Department, and Phoenix Police with patient handoff, registration, and documentation
- Supported emergency department operations by ensuring timely and accurate patient check-in
- Maintained accurate patient records in electronic health record systems to ensure data integrity.
- Collaborated with healthcare providers to resolve registration issues and improve patient experience.
- Trained new staff on registration procedures and system usage for consistent service delivery.
- Checked patients in for clinic visits while confirming demographic and insurance information
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Reduced registration errors through meticulous data entry and attention to detail.
- Processed copayments at check-in for scheduled clinic appointments, ED visits
- Troubleshot issues with EHR software, providing solutions that improved overall functionality of the system.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Assist patients with forms and registration questions
- Coordinate with clinical staff to support patient flow
Medical Records Techn
United Healthcare Optim 360 (Robert Half Temp Agency)
Phoenix, AZ
07.2023 - 03.2024
- Completes an administrative record audit following patient discharge and forwards abnormal results to the requesting facility
- Forwards copies of clinical records to authorized users according to policy.
- Organize and manage health information data by ensuring its quality, accuracy, accessibility, and security in paper files and electronic systems
- Assist with audits for insurance companies to obtain a bulk of medical records
- Processes routine requests for Release of Information (ROI) that present in-person, mail, fax, and/or phone.
- Proficient in using Electronic Medical Records (EMR) system
- Work: 40hrs. per week @GS/07
Quality Assurance Compliance Officer
AHCCCS
Phoenix, AZ
10.2015 - 07.2022
- Updated and managed data in a complex data-base structure to track status and funding levels for all applicants to this program
- Ensured calculations of the average cost was determine the maximum allowable funding for the federal and state regulations
- Prepared providers submitted documentation for all Commercial, government, and private insurance, including Complicated provider type
- Uploaded final signed documentation Meaningful Use (MU)
- Worked from home processing payments and creating reports
- Performed daily data entry of documents received from the applicants and review for accuracy of requested documents submitted
- Ensured documents were brought into compliance with the required format and/or initiated action to obtained and/or clarified information not otherwise available or stated
- Assisted with projects relative to processes, workflow, improvements, system updates and release of payments to providers
- Identified and review forms W2 attached to forms 1040EZ-PC for conditions meeting the return requirement
- Participated in team brainstorm sessions to analyze organizational problems and improve efficiency
- Supported providers with technical assistance and document request
- Reviewed supporting documents for eligibility of applicants
- Served as an analyst for Adopt/Implement/Upgrade (AIU) and Meaningful Use (MU) provider attestations
- Researched and interpretate the Federal and State rules and regulations related to the Electronic Health Record (EHR) Incentive Program as well as program-specific requirements
- Researched and interpreted CMS rules and regulations
- Knowledge of Medicaid Managed Care rules and regulations
- Researched, analyzed, and ran various Business Intelligence (BI) reports from COGNOS
- Provided technical assistance to internal/external stakeholders, including providers and the Health e-Arizona (AZHeC); discuss data and related analyses as it correlates to payment decisions
- Work: 40hrs. per week @GS/08
Medical Biller
Barnet Dulaney Perkins
Phoenix, AZ
09.2014 - 10.2015
- Investigation/ review medical claims, EOB for billing code issues
- Facilitated with charge entry process to reduce charge lag, perform charge audits
- Oversee providers credentialing, negotiates, and maintain third party contracts and vendor management
- Examine, process, calculate/pay claims insuring filings, documentation, and report
- Reported results and analysis, concurrent and retrospective audit
- Prepared, reviewed, and mailed patients’ statements
- Submitted appeals/Corrected claims to insurance company
- Resolved escalated customer service concerns in a timely manner
- Troubleshooted and resolved system issues and/or medical billing/ coding issues
- Work: 40hrs. per week @GS/06
Medical Records Specialist
Quality Care Network
Phoenix, AZ
07.2011 - 10.2014
- Sending Document request to providers for services for clients
- Going through medical record and filing document in Nextgen
- Knowledge of investigation/ reviewing submitted medical documentation
- Followed up on patient accounts
- Reviewed daily requests for medical records issuance
- Audited patient accounts to ensure accuracy of the balance/refund
- Analyzed the aging account receivables between 60-90, 180-360 days to ensure constant reduction in A/R
- Assisted billing and collection personnel with insurance verification, liability analysis and settlement negotiations and writing up appeals narrative and gathering all documentation to be submitted for appeals
- Facilitated with charge entry process to reduce charge lag, perform charge audits
- Performed internal audits to ensure functional optimization of billing and collections standards
- Oversee providers credentialing, negotiates, and maintain third party contracts and vendor management
- Performed claim audits, claim reconciliation, and claim submissions to numerous insurance carriers
- Reported results and analysis, concurrent and retrospective audits
- Work: 40hrs. per week @GS/05
Documents Review Specialist
Bank Of America
Tempe, AZ
01.2007 - 07.2007
- Prepared commercial loan documents within the bank’s portfolio to ensure adherence to lending Regulations, lending compliance, and bank’s credit policy
- Reviewed prepared documents for accuracy and consistence with approval requirements
- Processed, reviewed and upload completed loan collateral files to established standards are met, including compliance with federal regulations and adherence to bank lending policy, and to ensure the bank’s security interest was established and the lien policy is upheld
- Process all requests for Letters of Credit including checking file for completeness and preparing documentation
- Worked stale dated loans in system for decline/withdraw completeness
- Backed up Loan Operations team in day-to-day task as needed
- Independently prioritized workflow to maximize production turn around to adhere to Service Level Agreements and minimize administrative delinquencies
- Reviewed collateral support documents such as title commitments and UCC searches
- Processed all commercial loan modification requests which includes checking in the files for review and support document requirements to prepare documentation; which includes renewals, deferrals, and modifications
- Assist management in the preparation for and during audits and exams
- Perform all other tasks assigned including departmental projects
- Worked; 40 hrs. per week @GS 07
Education
Medical Billing & Coding - CPC
Penn Foster Institution
01.2014
High School Diploma - undefined
Central High School
01.2006
Associate of Science - Health Information Technology
Brookline College
Phoenix, AZ12-2021
Skills
- Multitasking in High-Volume Settings
- Motivated team member
- Great Communicator-Oral and written communication
- Adaptable
- Ability to use logic and reasoning to identify the strengths and weaknesses of systems
- Operational Improvements
- Excellent problem-solving
- Detailed oriented
- Proficient in MS Word, Excel
- COGNOS, NextGen
- Behavioral Heath Medical Record
- Worked collaboratively with other Mental Health professional to provide services and consistent to care
- ED and Clinic Registration
- Able to manage multiple deadlines/projects and keep key stakeholders informed
- A creative mindset and the ability to approach a problem creatively
- Process implementation
- Managed registrations and collected cash, card payments
- Insurance Verification & Eligibility
- Demographics & Data Entry
- Electronic Health Records (Epic, Cerner, Meditech, etc)
- HIPAA Compliance
- Ability to review and interpret Federal and State regulations and enterprises thinking (Strategy, performance, learning)
Timeline
Patient Registration Specialist
Valley Wise Hospital
10.2025 - Current
Medical Records Techn
United Healthcare Optim 360 (Robert Half Temp Agency)
07.2023 - 03.2024
Quality Assurance Compliance Officer
AHCCCS
10.2015 - 07.2022
Medical Biller
Barnet Dulaney Perkins
09.2014 - 10.2015
Medical Records Specialist
Quality Care Network
07.2011 - 10.2014
Documents Review Specialist
Bank Of America
01.2007 - 07.2007
High School Diploma - undefined
Central High School
Medical Billing & Coding - CPC
Penn Foster Institution
Associate of Science - Health Information Technology
Brookline College