Tamilla Bulat Alexander
Baku,Azerbaijan
Summary
Corporate communications specialist with extensive experience in telecommunications and education sectors. Demonstrated success in leading strategic CSR initiatives, managing international media relations, and executing corporate events. Skilled in partner and vendor communication, as well as presentation and awards nomination processes.
Overview
22
22
years of professional experience
Work history
Corporate Communications and Public Relations Specialist
AzInTelecom LLC
2024.09 - 2026.05
- Support corporate communications efforts to maintain consistent messaging across various platforms.
- Assist in managing public relations initiatives and building international media relations.
- Contribute to the communication of CSR initiatives with communities and NGOs.
- Help organise corporate events, including forums, launches, and internal gatherings.
- Coordinate with vendors, partners, and stakeholders to facilitate smooth event operations.
- Monitor brand reputation and provided assistance during crisis communication efforts.
- Prepare reports on communications, international media, CSR initiatives, and event performance.
Customer Experience Management / Senior Specialist
Azercell Telecom LLC
2019.07 - 2024.08
- Knowledge Base improvement
- CRM improvement
- Document Management
- Content Management
- Handling of incoming internal applies
- Writing Monthly reports
- Reporting and Analysis of statistical information
- Improvement of internal and external information sources on project basis
- Delivery of appropriate presentations and trainings
Senior Specialist
Training and Information Management Center
2015.06 - 2019.07
- Content Management
- Document Management
- Project Management
- Translation of content (English/Azerbaijani)
- Reporting
- Delivery of appropriate presentations and trainings
Customer Experience Management / Self-Service Improvement and Development
2014.07 - 2015.06
- Content management
- Document Management
- Update and control of Self-Service channels
- Testing of various services
- Distribution of work scope
- Making of appropriate reports and presentations
Interactive Communication Unit Representative
Azercell Telecom LLC
2009.10 - 2014.07
- Requesting of information from related departments and 3rd party companies, processing and editing / updating to appropriate programs and interactive devices.
- Document Management
- Broadcast and distribution of information about all changes/ editions made and etc.
- Distribution of incoming requests between team members
- Making of appropriate reports and presentations
Quality Unit Representative
Azercell Telecom LLC
2009.05 - 2009.10
- Update of Quality System Documents; making and tracking schedule for internal audit, execution/ rejection of requests after auditing and etc.
- Making of appropriate reports and presentations
Call Center Team Member
Azercell Telecom LLC
2006.02 - 2008.12
- Assisted customers in obtaining necessary information.
- Registered and processed complaints and requests efficiently.
- Supported customers in addressing concerns effectively.
Executive Assistant
Milk-Pro LLC
2004.01 - 2006.01
- Receiving and handling customers’ orders.
- Providing staff with the required documentation
- Control and registration of all the incoming and outgoing documents
- Assistance in preparation of job descriptions and Quality documents
- Assistance in translation
- Meeting/conference/training organization
- Travel assistance
- Preparing documentation for package of benefits for employees.
Secretary
KLS Holding
2003.01
- Registration of incoming and outgoing letters, answering telephone calls etc.
- Summer Internship
Education
Advanced Language and Methodology
British Study Centres, School of English
London, UKMBA - Management of Processes and Operations
Azerbaijan State Oil Academy
2007.01 - 1 2009
Bachelor - English Language
Azerbaijan (State) University of Languages
2002.01 - 1 2006
Secondary School - undefined
Secondary School 27
1992.01 - 1 2002
Skills
- Digital literacy
- Word, Excel, PowerPoint, Outlook, Google Workspace (Google Docs, Sheets, Slides, Canva, AI tools)
- Translation
- Negotiation expertise
- Project Management
- Communication proficiency
- Database management
- Strategic planning
- Interpersonal communication
- Cultural awareness
LANGUAGES
Azerbaijani
Fluent
Russian
Fluent
English
Fluent
Timeline
Corporate Communications and Public Relations Specialist
AzInTelecom LLC
2024.09 - 2026.05
Customer Experience Management / Senior Specialist
Azercell Telecom LLC
2019.07 - 2024.08
Senior Specialist
Training and Information Management Center
2015.06 - 2019.07
Customer Experience Management / Self-Service Improvement and Development
2014.07 - 2015.06
Interactive Communication Unit Representative
Azercell Telecom LLC
2009.10 - 2014.07
Quality Unit Representative
Azercell Telecom LLC
2009.05 - 2009.10
MBA - Management of Processes and Operations
Azerbaijan State Oil Academy
2007.01 - 1 2009
Call Center Team Member
Azercell Telecom LLC
2006.02 - 2008.12
Executive Assistant
Milk-Pro LLC
2004.01 - 2006.01
Secretary
KLS Holding
2003.01
Bachelor - English Language
Azerbaijan (State) University of Languages
2002.01 - 1 2006
Secondary School - undefined
Secondary School 27
1992.01 - 1 2002
Advanced Language and Methodology
British Study Centres, School of English