Tamina Aslamy
Flagstaff,AZ
Summary
Highly motivated business professional bringing in 3+ years of entrepreneurial experience. Dedicated and personable franchise owner with extensive experience in managing sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members to foster a healthy work environment with open communication.
Overview
6
6
years of professional experience
Work History
Franchise Owner
Hello Sugar - Flagstaff AZ
12.2020 - Current
- Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees, resulting in low employee turnover rates.
- Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
- Participated in town events to promote franchise's brand within the community and outreach to prospective clientele.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Continuously monitored store appearance ensuring it met franchisor's visual standards and brand consistency; conducting frequent maintenance checks and improvements as needed.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Communicated with franchisor to implement company-wide improvements
- Observed each employee's individual strengths and initiated mentoring programs to improve areas of weakness, such as low membership sale rates.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Oversaw payroll and business planning for franchise operations.
- Increased franchise revenue by implementing innovative marketing strategies and promotional events, such as chapter promotions with on-campus Greek Life groups.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to Arizona State Board of Cosmetology regulations.
Front Desk Receptionist
Hello Sugar LLC
07.2018 - 08.2020
- Handled assignments independently with good judgement and critical thinking skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled 50+ appointments daily and accurately using reservation software, reducing conflicts or double bookings.
- As lead receptionist, assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Trained over 10 new hires on company procedures, customer service and issue resolution.
Business Manager
Salon Wax Supplies
07.2018 - 08.2020
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Oversaw 10-15 order shipments daily and streamlined customer order delivery.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing all business operations individually.
Education
Bachelor of Science - Microbiology
Northern Arizona University
Flagstaff, AZ05.2023
High School Diploma -
Mountain View High School
Mesa, AZ05.2019
Skills
- Staff Development
- Strategic Planning
- Performance Evaluations
- Policies and Procedures Development
- Customer Relations
- Team Collaboration and Leadership
- Employee Training
- Brand Compliance
- Hiring and Onboarding
- Business Leadership
- Assignment Delegation
- Inventory Management
Languages
English
Native or Bilingual
Dari
Native or Bilingual
French
Limited Working
Timeline
Franchise Owner
Hello Sugar - Flagstaff AZ
12.2020 - Current
Front Desk Receptionist
Hello Sugar LLC
07.2018 - 08.2020
Business Manager
Salon Wax Supplies
07.2018 - 08.2020
Bachelor of Science - Microbiology
Northern Arizona University
High School Diploma -
Mountain View High School
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