Tammy Chen
Phoenix
Summary
Resourceful sales executive with several years of experience working independently and collaboratively with team to foster client relationships and drive sales. Identifies decision-makers within prospect account to initiate sales process and deliver successful results. Team-minded in collaborating with management to strategize and improve sales approaches.
Overview
3
3
years of professional experience
Work History
Digital Sales Executive
FedEx
Phoenix
04.2025 - Current
- Developed strong customer relationships through effective communication and service knowledge.
- Assisted in resolving customer issues by coordinating with internal departments.
- Utilized CRM software to track leads and manage customer interactions efficiently.
- Managed sales processes from prospecting to closing deals efficiently.
- Collaborated with team members to ensure seamless service delivery to clients.
Account Manager
DHL Express
Phoenix
06.2024 - 02.2025
- Cultivated and maintained strong relationships with key clients, resulting in an 80% increase in account retention and growth in client satisfaction scores
- Developed tailored logistics solutions to meet client needs, collaborating with cross-functional teams to design and implement efficient supply chain strategies
- Expertise in international shipping regulations and compliance
- Pitched and developed relevant content to obtain more clients
- Generated new clients through researching, cold calling and networking within defined markets.
Social Media Marketing Director
Rich N' Pour
Oswego
01.2023 - 08.2023
- Provided thought leadership on industry trends, staying ahead of competitors
- Captured new customers by optimizing business strategies and launching products to diversify offerings, increased revenue by 20 percent
- Improved customer engagement through creation of targeted content and campaigns on various platforms
Merchandise Intern
Macy's
Manhattan
06.2023 - 07.2023
- Analyzed business performance metrics and made recommendations to maximize business based on trends and weekly sales
- Uploaded images and videos from vendors onto MCOM
- Assisted in creating purchase orders
- Enhanced vendor relationships by conducting regular meetings and addressing concerns promptly
- Implemented sustainability criteria into the purchasing process, prioritizing eco-friendly products.
Education
Bachelor of Science - Marketing, Data Analytic and Sales
The State University Of New York (SUNY) At Oswego
Oswego, NYSkills
- Brand Awareness
- Social Media Marketing
- Sales
- Bi-lingual
- Adaptability
- Account management
- Customer relationship management
Timeline
Digital Sales Executive
FedEx
04.2025 - Current
Account Manager
DHL Express
06.2024 - 02.2025
Merchandise Intern
Macy's
06.2023 - 07.2023
Social Media Marketing Director
Rich N' Pour
01.2023 - 08.2023
Bachelor of Science - Marketing, Data Analytic and Sales
The State University Of New York (SUNY) At Oswego