Tammy Landis
Anthem
Summary
A detail-driven and versatile professional with over 25 years of experience across healthcare/optical services, legal services, retail management, and administrative leadership. Holds an MBA and active certifications as an Arizona Certified Legal Document Preparer and Notary Public. As a practicing Optician and founder of Landis Legal Service, combines clinical precision with entrepreneurial vision and operational expertise. Proven ability to manage complex caseloads, supervise teams, and deliver exceptional patient and client care. Seeking a role in civil law, healthcare operations, or justice-focused organizations where analytical skills and compassionate leadership drive results.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Optician
Walmart Super Center
Anthem
03.2024 - Current
- Craft corrective eyewear including glasses and contact lenses based on written prescriptions with precision and attention to detail
- Take accurate measurements for lens fitting and ensure proper eyewear alignment for optimal vision and comfort
- Repair damaged frames and perform adjustments to improve fit and functionality for patients
- Provide expert patient support by assisting with eyewear selection based on face shape, lifestyle, and prescription needs
- Educate patients on proper eyewear and contact lens care, maintenance, and hygiene
- Maintain all optical equipment, tools, and instruments in good working condition to ensure safety and accuracy
- Troubleshoot vision-related complaints and make necessary adjustments or recommendations based on patient feedback
Owner & Certified Legal Document Preparer
Landis Legal Service
Anthem
03.2020 - Current
- Founded and operate a successful small business offering legal document preparation for family, criminal, and civil law, including estate planning
- Prepare all legal documents in strict compliance with Arizona Judicial Branch procedures
- Interview clients with meticulous attention to detail, translating their needs into precise court-ready documentation
- Manage time-sensitive case deadlines and conduct ongoing legal research, particularly in family law
- Maintain close communication with judicial officers while upholding the highest standards of client confidentiality
- Serve as a commissioned Notary Public offering remote and electronic notarization services
Electronics Department Manager
Walmart Super Center
Anthem
07.2023 - 03.2024
- Supervise and coach Electronics associates, including assigning duties, setting goals, monitoring performance, and participating in hiring and evaluations
- Drive financial goals by managing Customer Inventory Flow Process and maintaining merchandise presentation standards
- Resolve customer issues and concerns while promoting products and services to drive sales
- Process claims and returns, identify shrink and damages, and maintain a safe work environment
- Complete reports and communicate operational changes to store management
Merchandise Stocker / Cashier
Walmart Super Center
Anthem
03.2021 - 07.2023
- Maintained inventory accuracy through binning, picking, bin audits, and correcting shelf capacities
- Stocked and rotated merchandise, set up displays, and secured high-shrink items
- Received and processed freight while maintaining backroom organization per company safety standards
Litigation & Pre-Litigation Case Manager
Law Offices of Lerner and Rowe
Phoenix
06.2015 - 03.2020
- Supported two attorneys in case management, including file organization, caseload oversight, budget monitoring, and billing
- Conducted extensive legal research and drafted legal documents and case summaries
- Reviewed documents for compliance with strict legal requirements
- Recommended cost-effective and time-efficient strategies to attorneys and paralegals
- Served as firm liaison between clients, court officials, and outside counsel
- Managed over 100 personal injury cases for an assigned attorney
- Gathered all intake information including driver's license, insurance, accident reports, photos, and medical records
- Coordinated client meetings to execute legal representation documents and educate clients on medical treatment requirements
- Maintained consistent client communication regarding treatment plans and case updates
- Collected medical records, bills, and lost wage documentation
- Prepared settlement demands for first and third-party insurance companies under attorney supervision
- Finalized billing and subrogation letters for attorney settlement negotiation
Paralegal
AAA Legal Services
Phoenix
12.2011 - 06.2015
- Prepared legal documents for family law cases in compliance with Arizona Judicial Branch procedures
- Interviewed clients with careful attention to detail for court submissions
- Managed time-sensitive case procedures and conducted legal research applying relevant case law
- Maintained professional communication with judicial officers and protected client privacy
Executive Administrative Assistant
AAA Legal Services
Phoenix
06.2010 - 11.2011
- Managed all front and back-office operations including IT troubleshooting, hardware/software maintenance, and updates
- Scheduled and coordinated executive projects
- Operated multi-line phone system for proper call distribution
- Processed time-sensitive court documents and conducted legal research
- Created forms compatible with legal software for client and court correspondence
Executive Administrative Assistant & Parts Manager
Laroc Refrigeration-Metal Division
Gallup
04.2008 - 06.2010
- Managed front and back-office operations for a high-volume HVAC and sheet metal company
- Created a computer database to process, reorder, and purchase retail and project inventory
- Served as direct assistant to company officers
- Scheduled and dispatched clients to appropriate service departments
- Handled IT operations and negotiated with major HVAC vendors and government agencies
- Managed clerical duties including AP/AR, payroll, collections, financial forecasting, and project management
Accounts Payable/Receivable
Ed Corley Dodge/Nissan/Hyundai
Gallup
10.2007 - 04.2008
- Organized and distributed payables and receivables for three high-volume car dealerships
- Verified and matched invoices to purchase orders with heavy data entry
- Processed checks and financial expense reports
- Researched past-due accounts and negotiated client payment resolutions
Administrative Assistant (Temporary)
Pride-Staff at APSM
Phoenix
05.2007 - 10.2007
- Supported sales and marketing department executives
- Gathered and synthesized raw data into comprehensive information for multiple departments
- Reviewed and edited customer purchase orders to ensure documentation completeness
- Created an organized filing system for division audits
Computer Technician (Temporary)
Intechra
Phoenix
12.2006 - 05.2007
- Troubleshot and repaired computers and electronics for resale as refurbished equipment
- Performed data wiping on computers, servers, hard drives, and memory devices
- Managed quality and inventory control for salvageable parts
Administrative Assistant (Temporary)
Pride-Staff at John C. Lincoln Hospital
Phoenix
08.2005 - 01.2006
- Provided administrative support to sales and marketing executives
- Resolved complex issues on behalf of the Marketing department and assisted the director with hospital events
- Handled scheduling, faxing, presentations, and multi-line phone systems
- Managed inventory control of marketing materials for distribution
Customer Service Representative
American Express
Phoenix
04.1998 - 02.2002
- Provided extraordinary service by promptly and accurately responding to customer calls
- Analyzed account information and recommended tailored solutions
- Documented extensive card information for follow-up interactions
- Maintained exceptional performance standards in a fast-paced call center environment
Education
MBA – Information Technology Concentration - Information Technology Concentration
University of Phoenix
Phoenix, AZ01-2011
Bachelor of Science Information Technology - Information Technology
University of Phoenix
Phoenix, AZ01-2003
Associate of Applied Science - Surgical Technology
The Bryman School
Phoenix, AZ05-1994
Skills
- Healthcare & Optical
- Legal & Compliance
- Business Operations
- Prescription Interpretation
- Case Management
- Office Management
- Lens Fitting & Measurement
- Legal Document Preparation
- Accounts Payable/Receivable
- Frame Repair & Adjustment
- Litigation Support
- Payroll & Collections
- Patient Education
- Estate Planning
- Inventory Control
- Optical Equipment Maintenance
- Client Interviewing
- Vendor Relations
- Vision Troubleshooting
- Family & Civil Law
- Team Leadership & Supervision
- Notary Services (Remote/Electronic)
- Project Management
- Microsoft Office Suite
- Legal Research Databases
- IT Troubleshooting
- Analytical & Logical Reasoning
- Time Management
- Written & Oral Communication
- Patient & Client Service
Professional References
- Matthew Feinman, Esq., 818-825-0811
- Chadlie Lajoie, 602-582-4470
- Gabrielle Fernandez, 480-233-4928
- Antonia Bolle, 602-293-6946
- References available upon request.
Education Certifications
- MBA – Information Technology Concentration, University of Phoenix, 2011
- BSIT – Bachelor of Science in Information Technology, University of Phoenix, 2003
- Arizona Certified Legal Document Preparer (AZCLDP #81978), State of Arizona, 2021 – Present
- Arizona Public Notary (Commission #590777), Maricopa County, 2011 – Present
- Certified Arizona Remote Notary (ID #12990), State of Arizona, Current
- Certified Electronic Notary (ID #12989), State of Arizona, Current
- Notary Identification #319718
Technical Soft Skills
- Microsoft Office Suite
- Adobe Suite
- Legal Research Databases
- IT Troubleshooting
- Analytical & Logical Reasoning
- Time Management
- Written & Oral Communication
- Patient & Client Service
Certification
- Arizona Legal Document Preparer
- Notary Public
Timeline
Optician
Walmart Super Center
03.2024 - Current
Electronics Department Manager
Walmart Super Center
07.2023 - 03.2024
Merchandise Stocker / Cashier
Walmart Super Center
03.2021 - 07.2023
Owner & Certified Legal Document Preparer
Landis Legal Service
03.2020 - Current
Litigation & Pre-Litigation Case Manager
Law Offices of Lerner and Rowe
06.2015 - 03.2020
Paralegal
AAA Legal Services
12.2011 - 06.2015
Executive Administrative Assistant
AAA Legal Services
06.2010 - 11.2011
Executive Administrative Assistant & Parts Manager
Laroc Refrigeration-Metal Division
04.2008 - 06.2010
Accounts Payable/Receivable
Ed Corley Dodge/Nissan/Hyundai
10.2007 - 04.2008
Administrative Assistant (Temporary)
Pride-Staff at APSM
05.2007 - 10.2007
Computer Technician (Temporary)
Intechra
12.2006 - 05.2007
Administrative Assistant (Temporary)
Pride-Staff at John C. Lincoln Hospital
08.2005 - 01.2006
Customer Service Representative
American Express
04.1998 - 02.2002
MBA – Information Technology Concentration - Information Technology Concentration
University of Phoenix
Bachelor of Science Information Technology - Information Technology
University of Phoenix
Associate of Applied Science - Surgical Technology
The Bryman School