Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tammy Mahaffey

Scottsdale,AZ

Summary

Customer-focused professional experience in responding to inquiries, resolving concerns, and maintaining accurate documentation in fast-paced environments. Strong communicator with skills in conflict resolution, research, data entry, and applying policies and procedures. Known for reliability, attention to detail, and delivering respectful, solution-oriented service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Greeting Team

CCV Congregation
- Current
  • Welcome and assist guests in a high-traffic, customer-facing environment
  • Provide directions, information, and support while ensuring positive guest experiences

Community Outreach (SRP Election)

Turning Point Action
11.2025 - Current
  • Provide in-person customer-style communication regarding SRP election information, services, and policies
  • Respond to questions and concerns with professionalism, accuracy, and clear explanations
  • Document interactions and coordinate follow-up communication as needed
  • Build trust with diverse community members while representing organizational standards

Substitute Teacher

Scottsdale Unified School District
09.2023 - Current
  • Supervise classrooms and maintain a safe, structured learning environment
  • Follow lesson plans, district policies, and procedures with accuracy and professionalism
  • Communicate effectively with students, staff, and administration while managing behavior and documenting attendance

Community Outreach

Turning Point Action
08.2024 - 11.2024
  • Conducted direct community outreach and voter engagement through face-to-face communication
  • Addressed objections, de-escalated concerns, and ensured consistent, accurate messaging
  • Maintained interaction records and supported outreach coordination in fast-paced field settings

Peer Support Specialist

Peer Support Specialist
01.2022 - 10.2022
  • Facilitated support groups, maintained documentation, and assisted with scheduling and resources
  • Prepared reports, maintained files, and supported administrative program needs

Peer Support Specialist

Crisis Response
07.2019 - 03.2020
  • Provided one-on-one crisis support, active listening, and problem-solving assistance
  • Documented notes, referrals, and follow-up plans with confidentiality and accuracy

Education

Paradise Vally Community College
Arizona

Skills

  • Customer Service
  • Conflict Resolution
  • Clear Communication
  • Research & Documentation
  • Data Entry
  • Record Accuracy
  • Policy & Procedure Compliance
  • Problem Solving
  • Team Collaboration
  • Time Management
  • Confidentiality
  • Customer service
  • Teamwork and collaboration

Accomplishments

Peer Support Certification — RI International (2019)
Arizona Fingerprint Clearance Card

Certification

  • Peer Support Certification — RI International (2019)
  • Arizona Fingerprint Clearance Card

Timeline

Community Outreach (SRP Election)

Turning Point Action
11.2025 - Current

Community Outreach

Turning Point Action
08.2024 - 11.2024

Substitute Teacher

Scottsdale Unified School District
09.2023 - Current

Peer Support Specialist

Peer Support Specialist
01.2022 - 10.2022

Peer Support Specialist

Crisis Response
07.2019 - 03.2020

Guest Greeting Team

CCV Congregation
- Current

Paradise Vally Community College

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Tammy Mahaffey