Tammy Mendoza
Mesa
Summary
Have accomplished management skills by building an atmosphere with a welcoming environment and perform excellence to every guest with exceptional experiences by promoting our brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Skilled at building relationships with all of our guests, associates, and vendors.
Have recently acquired professional banking skills through Bankwork$ training and earned hands on experience while working at a bank institution. Have continued to exude strong customer-focused, and teamwork, relationships. Adept at leveraging financial tools and using banking resources to drive results and ensure customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo
05.2024 - 03.2025
- Greet customers with a warm eye contact and genuine smile.
- Verify customer's identity and reviewed documentation for accuracy.
- Utilize strong interpersonal communication skills during customer interactions, resulting in increased trust and fostering long-lasting relationships.
- Assist customers with setting up or closing accounts, completing loan applications, and cross-sold bank products to meet our customers needs and bank institutions goals.
- Maintain compliance with bank policies and regulations while executing various financial transactions for customers.
- Introduce digital online banking adoption and helped to educate customers on how to navigate through their mobile device.
Assistant Store Manager
Panda Express
08.2008 - 10.2023
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve their skills, achieved during daily operations.
- Responded to guest concerns, working with management team to significantly raise guest satisfaction ratings.
- Coached and properly trained lower-level employees on how to maintain excellent customer service for their continual guest loyalty.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed strong relationships with vendors to facilitate timely product delivery and quick response to their commitment of maintaining that our equipment is running at its highest efficiency.
Education
High School Diploma -
Alta Loma High School
Rancho Cucamonga, CASkills
- Professional appearance
- Stellar customer service skills
- Attention to detail
- Cross-selling products
- Communicates banking policies and procedures
- Team rapport building
Certification
- Bankwork$ 8 week training
Timeline
Personal Banker
Wells Fargo
05.2024 - 03.2025
Assistant Store Manager
Panda Express
08.2008 - 10.2023
High School Diploma -
Alta Loma High School
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