Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Tanairis Guzman

Surprise

Summary

Dynamic and self-motivated professional with a proven track record at Home Depot, excelling in customer service and conflict resolution. Known for effective team collaboration and delivering service excellence, I leverage strong interpersonal skills and product knowledge to enhance customer satisfaction and foster loyalty. Committed to continual improvement and efficient problem-solving.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Self Employed

Childcare
01.2021 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Customer Service Representative

Home Depot
04.2017 - 12.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate of Arts -

Glendale Community College
Glendale, CA

Skills

  • Positive interpersonal skills
  • Effective team collaboration
  • Service excellence
  • Effective problem resolution
  • Data entry

Certification

  • Certified Cake Decorating Course, Michael's Arts and Crafts Store Surprise, AZ 85374. Course completed in 2010.

Languages

Spanish
Elementary

Timeline

Self Employed

Childcare
01.2021 - 12.2024

Customer Service Representative

Home Depot
04.2017 - 12.2017

Associate of Arts -

Glendale Community College

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Tanairis Guzman