Tani Arakaki
Surprise
Summary
Experienced insurance and administrative representative in a fast-paced, goal-oriented environment. Excellent customer service and computer skills. Proven record of accomplishment of achieving exceptional results in increasing sales, clients and revenue. Handles tasks with accuracy, efficiency and in a timely manner. Able to prioritize needed tasks to ensure quality service is provided.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Representative
MG Agency
09.2021 - 12.2024
- Gathered data from current and prospective clients to complete quotes and earn their business while also providing knowledge on coverages and claim process to ensure clients selecting the best policies for them.
- Assisted in creating a new sales process that resulted in an increase of sales of over 10% within the first three months.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Managed the day-to-day activities of insurance and financial services agency including hiring and training new employees, and assisted current team members with additional training and closing procedures.
Administrative Assistant
Allstate Insurance
10.2019 - 11.2020
- Provided administrative support to Regional Claims Manager as well as Claims Service Leaders and their teams. Duties included scheduling and preparing for business meetings, booking travel for claims managers and leaders, provide communication to office on a weekly and daily basis. Handle office budget including ordering of supplies and employee recognition.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Claims Operations Associate
Allstate Insurance
01.2019 - 10.2019
- Office wide operations support including indexing incoming and outgoing mail, processing attorney demands, sorting incoming faxes, request office supply orders. Assisted with moving employees to new desks and providing any necessary technical support.
- Facilitated internal audits of claim files to ensure compliance with company standards and regulatory requirements.
- Maintained detailed records of claims activity, using data-driven insights to identify trends and areas for improvement.
Loan Service Representative
State Farm Insurance
06.2017 - 10.2018
- Assisted agents and clients with submitting and completing vehicle loan and financial card applications. Confirmed applications were completed correctly and reviewed underwriting credit decision including approval and denial. Handled an average of 80 calls per day and maintained individual and department metrics including; talk, hold and handle times.
- Improved loan processing efficiency by streamlining document collection and verification procedures.
- Supported business growth by consistently meeting or exceeding individual performance goals related to new loans originated or serviced.
Account Service Representative
State Farm Insurance
09.2012 - 06.2017
- Provided first point of contact for current and prospective clients from the time they walked in to the office or called the office. Able to assist with payments, submitting claims, answering questions on rate increase and or decreases, and changes on policies.
- Assisted with scheduling annual review appointments with current clients to ensure we had proper coverage and limits to fit ever-changing needs.
- Processed financial deposits to business account on a daily basis.
- Follow-up with prospective clients after quoting to earn their business and show the value of our office and company.
Education
High School -
Ponderosa High School
Parker, CO05-2008
Skills
- Office Administration
- Customer Service
- Sales Driven
- Customer Relationship & Team Management
- Data Tracking
Certification
- Property & Casualty Producer License
Timeline
Account Representative
MG Agency
09.2021 - 12.2024
Administrative Assistant
Allstate Insurance
10.2019 - 11.2020
Claims Operations Associate
Allstate Insurance
01.2019 - 10.2019
Loan Service Representative
State Farm Insurance
06.2017 - 10.2018
Account Service Representative
State Farm Insurance
09.2012 - 06.2017
High School -
Ponderosa High School