Tania Acosta
Tempe
Summary
Results-driven Property Management Professional with proven success in leading and supervising associates to achieve above-market operational performance and exceed budgeted financial goals. Highly proficient in implementing company strategies related to property management. Skilled in leasing/marketing, and providing exceptional residential service.
Overview
5
5
years of professional experience
Work History
Assistant Community Manager
Greystar Property Management
02.2024 - Current
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Contributed to budget planning and monitoring by providing accurate data on property performance, ensuring wise allocation of resources.
Community Manager
Bridge Property Management
08.2023 - 12.2023
- Implemented resident retention and renewal programs.
- Supervised rent collection, supported marketing/leasing efforts, and organized community activities.
- Supervised and mentored a team of 6 staff members, providing guidance and support to optimize performance and service delivery.
- Fostered resident relations and focused on retention strategies to maintain occupancy levels between 94-95%.
- Monitored controllable expenses, bad debt, and Net Operating Income to maintain financial health across my community.
- Annual budget preparation for my community, ensuring financial accuracy and alignment with business goals.
- Prepared weekly and monthly reports, including accruals, reclassifications, and variance reports for monthly and quarterly financial analysis.
- Directed renewal conversions, new lease trade-outs, and lease negotiations, resulting in improved occupancy and profitability.
- Developed and implemented marketing strategies to drive occupancy and increase visibility.
Community Manager
Priderock Capital Management
09.2021 - 08.2023
- Led team of 7 to ensure prompt and appropriate resolution of tenant concerns, enhancing resident satisfaction and retention.
- Conducted regular site, safety, and compliance inspections to uphold community standards and proactively mitigate costly maintenance issues.
- Managed payroll operations, ensuring accurate and timely submission of employee timesheets in line with company policy.
- Analyzed operational data to identify financial trends, and recommend strategic adjustments to optimize asset performance.
- Developed and managed annual operating budgets and marketing plans, aligning financial goals with property performance metrics.
- Monitored lease renewal programs to maintain occupancy rates above target benchmarks and reduce turnover-related costs.
- Maximized rental income by controlling expenses through expense forecasting and vendor contract negotiations.
- Implemented resident retention initiatives, reducing vacancy loss and turnover costs through targeted renewal strategies and community engagement.
- Reviewed and approved invoices, tracked budget variances, and produced accurate, timely financial reports to support client objectives.
- Ensured full compliance with state landlord-tenant laws, Fair Housing regulations, and company policies to minimize legal and financial risk.
- Supervised maintenance operations, ensuring timely resolution of work orders and adherence to company standards for quality and cost-efficiency.
Training and Property Coordinator
Priderock Capital Management
06.2022 - 01.2023
- Communicated with the Regional Manager and Property Manager to identify training needs.
- Mapped out development plans for teams and individuals to ensure success.
- Mentored and onboarded new staff members.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Monitored training costs to maintain training budget.
- Communicated regularly with property managers and our clients regarding updates on building conditions and any potential issues needing attention.
- Collaborated with community managers to address concerns related to leasing, accounting, or maintenance functions promptly and effectively.
- Conducted regular inspections of both interior and exterior of properties for damage.
Assistant Community Manager
Priderock Capital Management
09.2020 - 09.2021
- Collected monthly assessments, rental fees, deposits and payments.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property tours to highlight features, answer questions, and close leads.
- Collected, completed, and processed lease applications.
- Handled security deposit refunds.
Education
GED -
Willow Canyon
Surprise, AZ05-2012
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ01-2015
Skills
- Knowledge of Arizona Landlord and Tenant Act/Fair Housing Laws
- Financial Planning and Budget Control
- Leadership and Team Development
- Negotiations and Persuasion
- Yardi, CRM, Outlook
- Intermediate in Excel
- Exceptional Oral and Written Communication
- Judgment and Decision-Making
- Financial Budgeting and Reporting
- Critical Thinking
- Complex Problem-Solving
- Conflict Resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Community Manager
Greystar Property Management
02.2024 - Current
Community Manager
Bridge Property Management
08.2023 - 12.2023
Training and Property Coordinator
Priderock Capital Management
06.2022 - 01.2023
Community Manager
Priderock Capital Management
09.2021 - 08.2023
Assistant Community Manager
Priderock Capital Management
09.2020 - 09.2021
GED -
Willow Canyon
Maricopa Community Colleges, Estrella Mountain Community College
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