Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tania Dayanara Eguino Martinez

Phoenix

Summary

Professional with experience in customer service and team leadership, adept at managing various administrative tasks relevant to a school office environment. Demonstrated ability to effectively communicate ensuring clarity in processes such as student registration and attendance management. Proven skills in training new team members and resolving issues, contributing to a positive organizational atmosphere. Knowledgeable in inventory management and order processing, which supports efficient office operations.

Overview

8
8
years of professional experience

Work History

BARISTA TRAINER

Starbucks
Phoenix, AZ
09.2022 - Current
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Developed training materials to enhance team knowledge of products and operational procedures.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new baristas on beverage preparation techniques and customer service standards.

CUSTOMER SERVICE REPRESENTATIVE

Waste Management
Phoenix, AZ
07.2021 - 01.2022
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

LEAD TEACHER/ASSISTANT DIRECTOR

Nana's Place Preschool and Academy
Glendale, AZ
09.2017 - 09.2019
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Facilitated communication between parents and school staff, strengthening community involvement.
  • Ensured student safety during emergency situations, implementing established procedures effectively.
  • Developed and maintained student records using electronic management systems for accuracy.

Education

Bachelor of Science - Communications

Arizona State University
Tempe, AZ
05-2026

Associate of Arts - Liberal Studies

Central Arizona College
Coolidge, AZ
12.2023

High School -

Apollo High School
Glendale, AZ
05.2018

Skills

  • Established training foundation
  • Strong organization
  • Filing systems
  • Effective sales techniques
  • Account maintenance
  • Appointment coordination
  • Team leadership
  • Expertise in admission protocols
  • Spanish fluency

Languages

Spanish
Native or Bilingual

Timeline

BARISTA TRAINER

Starbucks
09.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

Waste Management
07.2021 - 01.2022

LEAD TEACHER/ASSISTANT DIRECTOR

Nana's Place Preschool and Academy
09.2017 - 09.2019

Associate of Arts - Liberal Studies

Central Arizona College

High School -

Apollo High School

Bachelor of Science - Communications

Arizona State University
Tania Dayanara Eguino Martinez