Tanisha Thompson
Morenci
Summary
Dynamic Customer Service Representative with proven expertise at InTouchCX, recognized for exceeding performance metrics and enhancing customer satisfaction. Skilled in active listening and critical thinking, I effectively resolved conflicts and fostered loyalty, contributing to sales growth through upselling. Proficient in Microsoft Excel, I maintained detailed records to ensure seamless follow-up.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
InTouchCX
09.2023 - 07.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
OnTrac
08.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
General Studies
San Carlos High School
Peridot, AZ05.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
- Microsoft Excel
- Client relations
- Customer satisfaction measurement
- Documentation
Timeline
Customer Service Representative
InTouchCX
09.2023 - 07.2024
Customer Service Representative
OnTrac
08.2021 - 08.2023
General Studies
San Carlos High School