Summary
Overview
Work History
Education
Skills
Timeline
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Tanisha Thompson

Morenci

Summary

Dynamic Customer Service Representative with proven expertise at InTouchCX, recognized for exceeding performance metrics and enhancing customer satisfaction. Skilled in active listening and critical thinking, I effectively resolved conflicts and fostered loyalty, contributing to sales growth through upselling. Proficient in Microsoft Excel, I maintained detailed records to ensure seamless follow-up.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

InTouchCX
09.2023 - 07.2024
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Customer Service Representative

OnTrac
08.2021 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

General Studies

San Carlos High School
Peridot, AZ
05.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Computer proficiency
  • Microsoft Excel
  • Client relations
  • Customer satisfaction measurement
  • Documentation

Timeline

Customer Service Representative

InTouchCX
09.2023 - 07.2024

Customer Service Representative

OnTrac
08.2021 - 08.2023

General Studies

San Carlos High School

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Tanisha Thompson