Tanishq Sandal
Tempe
Summary
Dynamic customer service professional with a proven track record at Wipro, recognized for enhancing customer satisfaction and driving process improvements. Skilled in customer relationship management and team collaboration, I excel in identifying needs and implementing effective solutions, contributing to significant operational efficiencies and sales growth initiatives.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Wipro
Gurugram
07.2022 - 05.2023
- Assisted customers with product inquiries and service-related issues.
- Trained new staff on customer service protocols and procedures.
- Monitored service trends to identify areas for improvement in operations.
Customer Service Representative
FIS
Gurugram
11.2019 - 02.2022
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
Junior Analyst
Eclerx
Chandigarh
10.2018 - 10.2019
- Company Overview: Telecom Service, Comcast (U.S.)
- Analyzed customer queries.
- Identified needs of customers promptly and efficiently.
Education
Master of Science - Logistics Management
Mount Vernon Nazarene University
05-2027
Bachelor of Arts -
University of Delhi
Delhi 10-2021
Skills
- Customer service
- Team collaboration
- Process improvement
- Communication skills
- Customer relationship management
- Public speaking
- Sales growth initiatives
- Shipping coordination
- Account management
Affiliations
I love working out and I used to be a sports person.
Timeline
Customer Service Executive
Wipro
07.2022 - 05.2023
Customer Service Representative
FIS
11.2019 - 02.2022
Junior Analyst
Eclerx
10.2018 - 10.2019
Master of Science - Logistics Management
Mount Vernon Nazarene University
Bachelor of Arts -
University of Delhi
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