Tanja Robles
Tucson
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
21
21
years of professional experience
1994
1994
years of post-secondary education
Work History
Security Officer
A-Team Security and Event Service
Tucson
08.2025 - Current
- Monitored event venues to ensure safety and security for all attendees.
- Assisted in crowd management during large-scale events to maintain order.
- Conducted regular patrols of assigned areas to identify potential security risks.
- Collaborated with event staff to respond promptly to incidents or emergencies.
- Checked identification of guests to ensure authorized access at events.
- Prepared incident reports detailing any security-related occurrences for review.
- Engaged with attendees to provide information and enhance overall event experience.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
In Home Caregiver
Instant Care of Arizona
Tucson
02.2025 - Current
- Assisted clients with daily living activities and personal care tasks.
- Communicated effectively with clients to understand their needs and preferences.
- Maintained a safe and clean environment for clients at all times.
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Respected client privacy rights at all times when providing services.
- Provided personal care and companionship to elderly individuals in their homes.
- Followed agency policies and procedures when delivering care.
Owner/Operator
Twisted Metal Paint & Body Collision Center
Tucson
08.2019 - 02.2025
- Managed daily operations of collision repair and paint services.
- Supervised a team of technicians and administrative staff.
- Coordinated customer service interactions and handled inquiries effectively.
- Oversaw quality control to ensure high standards of repairs.
- Implemented safety protocols to maintain a secure work environment.
- Established supplier relationships for sourcing materials and equipment.
- Developed marketing strategies to promote business services in the community.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
Correctional Sergeant
Arizona State Department of Corrections
Tucson
05.2005 - 08.2019
- Supervised daily activities of correctional staff and inmates.
- Conducted security checks to maintain safety within the facility.
- Developed training programs for new correctional officers.
- Coordinated emergency response efforts during critical incidents.
- Prepared reports on incidents, staffing, and inmate conditions for management review.
- Supervised subordinate officers in their daily duties.
- Reviewed incident reports and other documentation submitted by subordinates.
- Diffused disruptive behavior by verbal interventions.
- Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
- Conducted random searches for contraband items such as weapons or drugs.
- Communicated information regarding security, safety and operations through chain of command.
- Responded quickly to emergency situations involving riots, hostage situations, escapes or other critical events.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Ensured compliance with departmental policies, regulations and procedures.
- Supervised visitation and checked visitors for proper identification and contraband.
- Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
- Received and inspected mail and property from visitors on behalf of designated inmates.
- Conducted scheduled headcounts to verify presence of prisoners.
- Conducted fire, safety and sanitation inspections.
- Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
Education
Web Development & Networking - Web Development & Networking
Münchener Web Design Akademie
Düsseldorf, Germany 09.2001 - 06.2002
International Logistics - International Logistics
Dale International Logistics
The Netherlands 03.1993 - 12.1993
Foreign Language Correspondent - Foreign Languages Education
Würzburger Dolmetscher Schule
Würzburg, Germany 08.1990 - 06.1992
Lorentz International IGCSE
Arnhem, The Netherlands Skills
- Surveillance techniques
- Incident reporting
- Access control
- Emergency response
- Conflict resolution
- Crowd management
- Risk assessment
- Staff supervision
- Customer service
- Team leadership
- Effective communication
- FLUENT IN German, Dutch, Spanish
Timeline
Security Officer
A-Team Security and Event Service
08.2025 - Current
In Home Caregiver
Instant Care of Arizona
02.2025 - Current
Owner/Operator
Twisted Metal Paint & Body Collision Center
08.2019 - 02.2025
Correctional Sergeant
Arizona State Department of Corrections
05.2005 - 08.2019
Web Development & Networking - Web Development & Networking
Münchener Web Design Akademie
09.2001 - 06.2002
International Logistics - International Logistics
Dale International Logistics
03.1993 - 12.1993
Foreign Language Correspondent - Foreign Languages Education
Würzburger Dolmetscher Schule
08.1990 - 06.1992
Lorentz International IGCSE