Tanner Beauchamp
Queen Creek
Summary
Strategic leader in talent acquisition and team development, enhancing process efficiency and candidate experiences. Coaches team members and facilitates communication, promoting collaboration aligned with organizational objectives.
Overview
12
12
years of professional experience
Work History
Contact Center Supervisor
MedImpact
Tempe
11.2024 - Current
- Developed and implemented process changes to enhance team efficiency.
- Coached team members to improve individual performance and skills.
- Conducted regular team meetings to foster communication and collaboration.
- Facilitated one-on-one meetings to address questions and provide tailored solutions.
- Supported team members by offering guidance on challenges faced.
Talent Acquisition
Marvin Window & Doors
West Fargo
04.2022 - 09.2024
- Sourced and engaged potential candidates across various channels for multiple roles.
- Managed candidate lifecycle from sourcing through onboarding to ensure seamless transitions.
- Conducted phone screens and on-site interviews to assess candidate qualifications.
- Extended offers, managed pre-employment screenings, and facilitated onboarding processes.
- Collaborated with HR business partners and hiring managers to align recruitment strategies.
- Reviewed applications and resumes to identify qualified candidates efficiently.
- Utilized ATS systems including iCIMS and UKG for effective tracking and management.
Broker Specialist
Midnite Express
West Fargo
12.2021 - 04.2022
- Established and maintained robust relationships with customers and carriers for enhanced collaboration.
- Facilitated regular updates, ensuring seamless freight operations for clients and partners.
- Secured optimal shipping rates by submitting competitive bids for freight services.
Call Center Supervisor
Wex Health
Fargo
04.2014 - 12.2021
- Supervised team members to manage workload efficiently and achieve objectives.
- Oversaw departmental projects to ensure alignment with organizational goals.
- Collaborated with team to guide requirements and support professional growth.
- Conducted interviews to assess candidates for open positions.
- Organized monthly meetings to enhance collaboration.
- Leveraged extensive knowledge of COBRA and FSA plans regulations.
Skills
- Customer issue resolution
- Leadership
- Direction and delegation
- Team support and development
- Performance evaluation
- Quality assurance
- Process optimization
- Productivity tracking
- Time management
- Verbal and written communication
- Relationship building and cooperation
References
Available upon request
Skills
Prioritization and time management, Direction and delegation, Process generation and maintenance, Productivity and adherence tracking, Leadership, Team support and development, Relationship building and cooperation, Verbal and written communication, Escalation resolution, Team performance evaluation and feedback
Timeline
Contact Center Supervisor
MedImpact
11.2024 - Current
Talent Acquisition
Marvin Window & Doors
04.2022 - 09.2024
Broker Specialist
Midnite Express
12.2021 - 04.2022
Call Center Supervisor
Wex Health
04.2014 - 12.2021