Tanner Gonzaga
Tucson
Summary
Dynamic Operations Supervisor with Menzies Aviation, recognized for enhancing compliance and safety standards. Proven expertise in training and team management, driving operational excellence. Skilled in data analysis and problem-solving, I foster employee engagement and ensure high security level data handling, contributing to seamless airport operations and superior customer support.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Menzies Aviation
Tucson
02.2021 - Current
- Oversaw local operations in both Ground Handling and Passenger Service departments.
- Worked with other department supervisors and Safety Security Environmental personnel to ensure compliance was met with local operating procedures in reference to Menzies Aviation’s requirements.
- Monitored, assigned, and reported required web-based learning for new hires and recurrent training for established agents as a Train The Trainer in LMS.
- Currently recognized by United Airlines as a Level 2 RGOM Trainer, Jet Bridge Instructor, Aircraft Interior Search Instructor, UAX Tow and Brake Rider Instructor, 737 and Airbus Tow and Brake Rider Instructor,and Ground Security Coordinator.
- Works closely with local airport authority to monitor compliance with environmental and security planning.
- Works closely with visiting auditors of governing bodies and customers to review station compliance and create plans of improvement when needed and addressed.
- Assisted in operational setup and training at start-up locations by traveling to Menzies stations.
- Provided on-site support across multiple stations, including BZN, LBB, YUL, CVG, DEN, and ATL.
- Performed Menzies audits on agents to ensure safety compliance and conducted United MOCHAs.
Ramp Agent/DSTG Station Operator
Menzies Aviation
Tucson
05.2018 - 02.2021
- Managed baggage loading, lavatory servicing, marshalling, pushback, dispatch, towing, and cabin cleaning to maintain operational flow.
- Served as ground service agent in fast-paced airport environment, ensuring efficient servicing of contracted carriers' aircraft.
- Supported operations for United Airlines and Sun Country Airlines as contracted carriers.
- Completed United DSTG training in December 2018 to manage logistics at the TUS United station.
- Completed United Ground Security Training in January 2019.
Education
High School -
Sky Islands High School
Tucson, AZ05-2018
Skills
- Operations oversight
- KPI tracking
- Logistics Coordination
- Compliance management
- Team Management
- Staff training
- Training
- Delegation
- Employee evaluation
- Employee engagement
- Customer Support
- Problem solving
- Root-cause analysis
- Multitasking Abilities
- Write reports
- Policy development
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Computer Skills
- Computer Troubleshooting
- Hardware Troubleshooting
- Data Entry
- Technology
- Security Procedures
References
References are available upon request.
Timeline
Operations Supervisor
Menzies Aviation
02.2021 - Current
Ramp Agent/DSTG Station Operator
Menzies Aviation
05.2018 - 02.2021
High School -
Sky Islands High School