Tanner Miller
Phoenix,Arizona
Summary
Logistics and warehouse operations professional with over 4 years of progressive leadership experience. Began as a Frontline Supervisor in 2020 at UPS Goodyear, AZ, overseeing inbound and outbound freight operations. Promoted in 2022 to Frontline Supervisor Specialist, coordinating trailer flow and volume across departments and with head office. Currently serving as an Operations Supervisor at TJX Phoenix, AZ (since 2024), managing outbound logistics and acting as a key liaison between transportation and corporate operations.
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Supervisor
TJX
01.2024 - Current
- Decreased departmental payroll expenses by 31.5% through strategic staffing and operational improvements.
- Hold the shift record for the highest gross volume inducted in a single shift.
- Realigned budget performance to meet quarterly and annual financial targets.
- Managed teams ranging from 25 to 55 associates and 2 supporting Operations Supervisors.
- Delivered a departmental profit of $195,000, maintaining a positive YTD cost per unit (CPU) of .0014.
Frontline Supervisor Specialist
UPS
01.2022 - 12.2023
- Reduced overall operational time by 4% in Q4 2023 by collaborating with Building Systems Engineers to streamline automated workflows.
- Partnered with the Integrated Engineering team to eliminate 12% of service-related failures stemming from hardware/software issues.
- Implemented new processing procedures for supervisors and union associates, boosting package throughput by 5%.
- Coordinated trailer volume flow and scheduling across departments and with head office for streamlined operations.
- Utilized Yard Management Systems (YMS) and INcontrol Ware (ICW) to improve efficiency on Intellagard shipping sorters.
Frontline Supervisor
UPS
01.2020 - 12.2021
- Increased weekly profit by $220,000 by improving load cubicalization from 60% to 85.4%, optimizing trailer space utilization.
- Streamlined workflows and restructured task distribution, increasing operational uptime and saving $15,000 per week in payroll hours.
- Maintained the longest-running safety streak in the facility with 125 consecutive days without injury.
- Achieved the lowest turnover rate in the region at 21%, reflecting strong leadership and team engagement.
- Focused on day-to-day outbound and inbound freight operations while ensuring adherence to safety and company protocols.
Education
Some College (No Degree) - Computer Science
Estrella Mountain Community College
Avondale, AZSkills
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Yard Management Systems (YMS)
- InControl Ware (ICW) – Warehouse automation and Intellagard sorter control
- Operational Workflow Optimization
- Freight & Trailer Load Planning
- Process Improvement & Lean Methodologies
- Data Analysis & KPI Monitoring
- Leadership & Team Supervision
- Union Collaboration & Workforce Engagement
- Cross-Language Communication
- Conflict Resolution
- Communication Across Organizational Levels (Union associates to corporate leadership)
- Professional Presentation & Reporting Skills
- Operations management
- Performance monitoring
- Employee development
- Quality assurance
- Compliance management
Certification
- Lean Six Sigma Yellow Belt
- GoLeanSixSigma — Certified March 2025 through TJX Company
Timeline
Operations Supervisor
TJX
01.2024 - Current
Frontline Supervisor Specialist
UPS
01.2022 - 12.2023
Frontline Supervisor
UPS
01.2020 - 12.2021
Some College (No Degree) - Computer Science
Estrella Mountain Community College
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