Tanner Oliphant
Phoenix
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hiring and Recruiting Manager
Tillys
08.2022 - Current
- Organized career fairs and networking events to increase community visibility and attract potential candidates from various industries and backgrounds.
- Streamlined hiring processes by implementing efficient recruiting strategies and applicant tracking systems.
- Collaborated with department heads to identify staffing needs and develop customized recruitment plans tailored to each team''s requirements.
- Engaged in continuous professional development to stay abreast of latest trends and best practices in recruiting.
- Improved employee retention rates with introduction of structured feedback and development planning system.
- Creating a back-to-back #1 store in the value for sales and donations.
- All team members within store were trained and executing manager/leadership positions effectively to ensure proper workflow.
Operations Manager
United States Marine Corps
09.2018 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase proficiency.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for requested shifts, taking into account customer traffic and employee strengths.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Team Leader
Panda Express
02.2017 - 08.2017
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Ensure all food and promotional items were portioned and cooked upon order
Lead Retail Merchandiser
Floravas
02.2015 - 09.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Prepared dynamic and innovative visual displays to grab customer interest and promote sales.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Conferred with store managers to obtain information about customer needs and preferences.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05.2024
Skills
- Business Leadership
- Sales Activities
- Business Management Principles
- Staff Management
- Team Leadership
- Sales Tracking
- Sales Promotion
Accomplishments
- Generated $1.2 million in first-year cost savings through global sourcing initiatives and business case development.
- Earned the "Marine of the Year” Award in 2021 for exceptional duties in supply career field as well as combat.
- Awarded "Meritorious Mast" in 2021 for process of supply and retail of valuing over $856,223 during 6 month period. Generating readiness and combat success.
Certification
- Lean Six Sigma Yellow Belt Training - 2019-2022
- Business & Negotiation, Yale University - 2022
- Leadership and Risk Management Training - 2021
- Mentorship Training - 2021
- 'A' Licensed Skydiver - 2022
Timeline
Hiring and Recruiting Manager
Tillys
08.2022 - Current
Operations Manager
United States Marine Corps
09.2018 - Current
Team Leader
Panda Express
02.2017 - 08.2017
Lead Retail Merchandiser
Floravas
02.2015 - 09.2018
Bachelor of Science - Psychology
Arizona State University
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