Tantania Hickmon
Prescott
Summary
Dynamic Customer Support Specialist with a proven track record at Maximus Federal Services, enhancing customer satisfaction through exceptional service and technical support. Skilled in CRM software and data entry, I foster strong relationships that drive repeat business and consistently exceed sales quotas. Passionate about delivering outstanding results and anticipating customer needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Maximus Federal Services
Phoenix
2022.11 - 2024.04
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Rep/ CSR4
SMS Assist
Phoenix
2021.06 - 2023.08
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided top quality control and eliminated downtime to maximize revenue.
- Developed strong customer relationships to encourage repeat business.
Education
Associate of Science - Information Technolgy
MyComputerCareer
Charlotte, NC2021-06
Skills
- Customer service
- Technical support
- CRM software
- Product knowledge
- Data entry
- Order processing
Affiliations
- Gardener
- Farmer
- Hiker
Certification
- CompTIA A+
- CompTIA IT Fundamentals+ (ITF+)
Timeline
Customer Support Specialist
Maximus Federal Services
2022.11 - 2024.04
Customer Service Rep/ CSR4
SMS Assist
2021.06 - 2023.08
Associate of Science - Information Technolgy
MyComputerCareer