Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Tantania Hickmon

Prescott

Summary

Dynamic Customer Support Specialist with a proven track record at Maximus Federal Services, enhancing customer satisfaction through exceptional service and technical support. Skilled in CRM software and data entry, I foster strong relationships that drive repeat business and consistently exceed sales quotas. Passionate about delivering outstanding results and anticipating customer needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Maximus Federal Services
Phoenix
11.2022 - 04.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Customer Service Rep/ CSR4

SMS Assist
Phoenix
06.2021 - 08.2023
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Developed strong customer relationships to encourage repeat business.

Education

Associate of Science - Information Technolgy

MyComputerCareer
Charlotte, NC
06-2021

Skills

  • Customer service
  • Technical support
  • CRM software
  • Product knowledge
  • Data entry
  • Order processing

Affiliations

  • Gardener
  • Farmer
  • Hiker

Certification

  • CompTIA A+
  • CompTIA IT Fundamentals+ (ITF+)

Timeline

Customer Support Specialist

Maximus Federal Services
11.2022 - 04.2024

Customer Service Rep/ CSR4

SMS Assist
06.2021 - 08.2023

Associate of Science - Information Technolgy

MyComputerCareer

Similar Profiles

CREATE PROFILE
Tantania Hickmon