Tanya Caspers
Sun City
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Division 27 Telecommunications, Inc.
02.2019 - Current
- Worked on multiple platforms with Telecommunications carriers to maintain eligibility to work as a General Contractor/Subcontractor with carrier companies.
- Maintain current insurance policies with insurance companies to create Certificates of Insurance for all of the Vendors we work for.
- Track and move Telecomm equipment and maintain inventory for each job.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Floral Manager
Albertsons
10.2015 - 11.2017
- Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements for various occasions.
- Streamlined order processing and inventory management for increased efficiency in daily operations.
- Mentored junior staff members, fostering a positive team environment and improving overall performance.
- Established strong relationships with clients, leading to repeat business and referrals for new customers.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
- Collaborated with event planners to execute large-scale floral installations for weddings, corporate events, and fundraisers.
- Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements onthespot.
- Developed a comprehensive knowledge of different flower types, enabling accurate recommendations based on client preferences and needs.
- Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
- Managed staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
- Resolved customer complaints promptly, maintaining a professional demeanor while working towards satisfactory solutions.
Floral Specialist
Albertsons
02.2005 - 10.2015
- Enhanced customer satisfaction by providing personalized floral recommendations and assistance.
- Assisted clients in selecting appropriate flowers for special occasions such as weddings, funerals, and holidays.
- Demonstrated exceptional attention to detail when creating custom orders, delivering precise results according to client specifications.
- Utilized excellent communication skills while consulting with clients about their specific needs and preferences for floral designs.
- Collaborated with team members to design visually appealing floral arrangements for various events.
- Developed strong relationships with vendors, ensuring high-quality flowers at competitive prices.
Floral Specialist
Native Bouquet
01.2001 - 01.2002
- Utilized excellent communication skills while consulting with clients about their specific needs and preferences for floral designs.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Processed delivery of flowers to Costco and filled and managed product on the sales floor.
Administrative Assistant Home Builder Division
Shasta Pools And Spas
06.1995 - 10.2000
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted the Homebuilder Division with entering customer contracts into the Database.
- Follow up with homeowners and Home builders throughout the process until pools went to construction phase.
Education
High School Diploma -
Northwest Christian School
Glendale, AZ05.1995
Skills
- Meeting Planning
- Clerical Support
- Expense Reporting
- Calendar Management
- Workflow Optimization
- Database Management
- Information Security
- Office Administration
Timeline
Administrative Assistant
Division 27 Telecommunications, Inc.
02.2019 - Current
Floral Manager
Albertsons
10.2015 - 11.2017
Floral Specialist
Albertsons
02.2005 - 10.2015
Floral Specialist
Native Bouquet
01.2001 - 01.2002
Administrative Assistant Home Builder Division
Shasta Pools And Spas
06.1995 - 10.2000
High School Diploma -
Northwest Christian School
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