Tapioca Govan
Tempe
Summary
Experienced and compassionate Medical Assistant with 17+ years in Family Practice, Pediatrics, Urgent Care, and Pain Management. Adept at both clinical procedures and administrative workflows. Currently seeking a role in a highpaced healthcare environment where patient care and efficiency are key.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
MYDRNOW
Chandler
09.2025 - Current
- Managed patient records using electronic health record systems effectively.
- Coordinated patient appointments to ensure seamless healthcare delivery.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Received and routed care team messages and documents to appropriate staff.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Facilitated communication between patients and medical staff for clear understanding.
- Scheduled follow-up care and ensured adherence to treatment plans diligently.
- Addressed patient concerns promptly to maintain high satisfaction levels.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Provided administrative support for patient care staff.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
Clinic Manager
The Pain Center of Arizona
Gilbert
12.2021 - 06.2025
- Lead daily operations including patient intake, scheduling, insurance coordination, and payment processing
- Supported clinical staff with chart prep, inventory, and injections
- Handled high-volume calls, managed medical records, and maintained compliance
- Managed daily operations and staff scheduling for a busy pain management clinic.
- Coordinated patient care and appointment scheduling for optimal workflow efficiency.
- Implemented new processes to enhance patient satisfaction and service delivery.
- Supervised clinical staff, ensuring compliance with health regulations and best practices.
- Trained new employees on clinic protocols and operational procedures.
- Maintained inventory of medical supplies and equipment for uninterrupted services.
- Facilitated communication between healthcare providers, patients, and administrative staff effectively.
- Developed protocols for patient intake and follow-up procedures to streamline operations.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Tracked, organized and counted clinic stock and supplies.
- Supervised internal and external communications by answering queries and complaints.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Maintained strict confidentiality of all patient records in accordance with HIPAA regulations.
- Implemented patient satisfaction initiatives to improve service quality and address grievances.
- Maintained a safe and clean environment in compliance with health and safety standards.
- Led staff meetings to communicate updates, gather feedback, and discuss strategies.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
Program Service Evaluator III
Arizona Department of Economic Security
Phoenix
06.2021 - 10.2021
- Conducted eligibility interviews for state assistance programs including AHCCCS and SNAP
- Maintained documentation and assisted clients with application support
- Evaluated program effectiveness through data analysis and stakeholder feedback.
- Collaborated with teams to develop improvement strategies for service delivery.
- Conducted comprehensive assessments of program compliance with state regulations.
Site Supervisor / Lead Medical Assistant
Pain Consultants of Arizona
Chandler
11.2017 - 02.2021
- Supervised front and back office teams at a multi-provider clinic
- Performed vitals, injections, UDS, prescription handling, and sterilization
- Managed patient scheduling, billing, and provider support
- Trained and mentored team members on patient care protocols and safety procedures.
- Coordinated staffing schedules to optimize patient flow and resource allocation.
- Collaborated with healthcare professionals to address patient concerns effectively.
- Facilitated communication between departments to streamline service delivery processes.
- Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
- Supervised projects to uphold schedule requirements and quality demands.
- Communicated daily progress and incident reports to clients and corporate offices.
- Monitored construction tasks to meet tight schedules and complete projects on time.
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Scheduled and coordinated resources for all maintenance activities in order to meet project deadlines.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Resolved work issues and team conflicts to promote progress on complex projects.
- Trained and monitored employees to teach daily tasks and improve performance.
- Created work crew schedules and delegated assignments.
- Delegated duties to employees based on skillset.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Delegated work to staff, setting priorities and goals.
- Monitored equipment operation during extraction process to detect problems.
- Managed patient scheduling and coordinated appointments for efficient clinic operations.
- Assisted physicians with patient examinations and provided necessary medical support.
- Maintained accurate medical records and ensured compliance with regulatory standards.
- Supervised junior medical assistants, providing guidance and training as needed.
Clinical Assistant
FastMed Urgent Care
11.2014 - 11.2017
Medical Assistant / Supervisor
East Valley Pediatrics
05.2008 - 04.2009
Medical Assistant
Arizona Pediatric Clinics
01.2007 - 04.2008
Medical Assistant
Dr. Jerold Mangas Family Practice
04.2005 - 06.2006
Education
Medical Assistant Certification -
Apollo College
Mesa, AZHigh School Diploma -
El Dorado High School
Chandler, AZSkills
- Injections
- Venipuncture
- EKGs
- Urinalysis
- HCG
- Glucose Testing
- IV Prep
- Minor Biopsies
- Major Biopsies
- Breathing Treatments
- Vaccine Management
- Appointment Scheduling
- Insurance Verification
- EMR/EHR
- EClinicalWorks
- VelociDoc
- Medical Billing
- Referrals
- Prescription Management
- Front & Back Office Coordination
- Chart Prep
- Medical Scribing
- Co-pay Collection
Certification
- CPR & First Aid, 02/22, 02/24
- Certified Medical Assistant, Apollo College, 2004
Personal Information
Title: Medical Assistant
Timeline
Patient Care Coordinator
MYDRNOW
09.2025 - Current
Clinic Manager
The Pain Center of Arizona
12.2021 - 06.2025
Program Service Evaluator III
Arizona Department of Economic Security
06.2021 - 10.2021
Site Supervisor / Lead Medical Assistant
Pain Consultants of Arizona
11.2017 - 02.2021
Clinical Assistant
FastMed Urgent Care
11.2014 - 11.2017
Medical Assistant / Supervisor
East Valley Pediatrics
05.2008 - 04.2009
Medical Assistant
Arizona Pediatric Clinics
01.2007 - 04.2008
Medical Assistant
Dr. Jerold Mangas Family Practice
04.2005 - 06.2006
Medical Assistant Certification -
Apollo College
High School Diploma -
El Dorado High School