Tara Buford
Goodyear
Summary
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
12
12
years of professional experience
Work History
Sales and Service Team Leader
Sephora
Tempe
07.2024 - 03.2026
- Led team to enhance customer service and product knowledge.
- Trained staff on sales techniques and product recommendations.
- Identified training needs of sales and service team members, developed plans for improvement and conducted training sessions as needed.
- Conducted regular meetings with team members to discuss progress against goals and provide coaching on best practices for success.
- Ensured compliance with company policies regarding security procedures, health and safety regulations.
- Trained and mentored new team members on customer service standards.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Operations Manager
Ulta Cosmetics
Avondale
11.2021 - 04.2024
- Oversaw daily operations to ensure smooth store functionality.
- Managed inventory levels to support product availability and customer satisfaction.
- Trained and mentored staff to enhance team performance and service quality.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Clinique Consultant
Ulta
Yuma
09.2019 - 08.2021
- Developed loyal client base through personalized service and product recommendations
- Knowledgeable on skincare and makeup products per clinique training and hands on experience for other products and brands.
- Trained team on clinique product knowledge, enhancing customer interactions and sales
- Executed inventory adjustments to maintain proper stock accuracy.
- Knowledgeable on skincare and makeup products per clinique training and hands-on experience for other products and brands.
- Merchandising throughout ULTA per manager request.
- Upsold products to enhance customer shopping experience.
Customer service specialist/ Sales associate
Jcpenney
06.2014 - 03.2015
- Trained new and seasonal employees on store policies and procedures to enhance team performance.
- Resolved credit card and payment history issues, improving customer satisfaction.
- Researched and resolved problems regarding credit card and payment history.
- Maintained and updated customer account information.
- Cultivated strong customer relationships, contributing to repeat business.
Education
Monte Vista High School
Spring Valley, CASkills
- Sales forecasting
- Sales training
- Strategic planning
- Team leadership
- Team collaboration
- Customer engagement
Additional Information
Semi-Bilingual in Spanish
Timeline
Sales and Service Team Leader
Sephora
07.2024 - 03.2026
Operations Manager
Ulta Cosmetics
11.2021 - 04.2024
Clinique Consultant
Ulta
09.2019 - 08.2021
Customer service specialist/ Sales associate
Jcpenney
06.2014 - 03.2015
Monte Vista High School