Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Mertens

Phoenix

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

29
29
years of professional experience

Work History

Office Manager

Dora E White MD
Scottsdale
02.2009 - Current
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Monitored inventory levels and placed orders when needed.
  • Assisted in recruiting, onboarding and training new employees.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Supervised staff members, organized schedules and delegated tasks.
  • Provided training to new hires on office policies and procedures.
  • Assisted with scheduling appointments for clients and visitors.
  • Verified insurances, handled referrals
  • Checked patients in, roomed patients, checked patients out
  • Handled doctor's schedule and scheduling of her appointments
  • Performed EKG's and spirometries
  • Collected copays and past due balances, either by phone or in person

M.A.

Kumar Daulat M.D.
Phoenix
02.2003 - 12.2003
  • Answered phones
  • Scheduled appointments
  • Checked patients in and out
  • Pulled charts and verified insurances
  • Called in prescriptions
  • Handled all the referrals for the office
  • Called patients back with their lab results

M.A.

Thomas Schimke M.D.
Phoenix
10.2002 - 01.2003
  • Performed EKG's, ear lavages, vitals, injections, urinalysis
  • Assisted with pap smears
  • Scheduled appointments
  • Answered phones
  • Verified insurances
  • Entered in new patient information
  • Called in prescriptions
  • Completed school physicals

Customer Service Representative

American Express
Phoenix
04.2000 - 07.2001
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cashier/Customer Service Representative

Ross Department Store
Phoenix
08.1998 - 12.1999
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Counted and balanced cashier drawers.

Front End Courtesy Clerk

Albertsons Market
Scottsdale
10.1996 - 10.1997
  • Assisted with bagging groceries, loading into carts and helping customers to their vehicles.
  • Followed opening and closing procedures as outlined by management.
  • Assisted customers in locating items throughout the store when necessary.
  • Performed additional duties as requested by supervisor or manager.
  • Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.

Education

Medical Assistant -

The Bryman School
Phoenix
11-2002

High School Diploma -

Barry Goldwater High School
Phoenix, AZ
05-1999

Skills

  • Office administration
  • Inventory management
  • Employee training
  • Customer service
  • Scheduling appointments
  • Staff supervision
  • Time management
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Scheduling and calendar management
  • Staff hiring
  • Customer relations
  • Office management

Timeline

Office Manager

Dora E White MD
02.2009 - Current

M.A.

Kumar Daulat M.D.
02.2003 - 12.2003

M.A.

Thomas Schimke M.D.
10.2002 - 01.2003

Customer Service Representative

American Express
04.2000 - 07.2001

Cashier/Customer Service Representative

Ross Department Store
08.1998 - 12.1999

Front End Courtesy Clerk

Albertsons Market
10.1996 - 10.1997

Medical Assistant -

The Bryman School

High School Diploma -

Barry Goldwater High School

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Tara Mertens