Tari Penrod
Kingman
Summary
With a proven track record at Watermark Corporation, I excel in problem-solving and team leadership, enhancing customer satisfaction and operational efficiency. My attention to detail and positive attitude have consistently improved service quality, leading to significant achievements in high-stress environments.
Overview
43
43
years of professional experience
Work History
Lead Server
Watermark Corporation
07.2023 - 07.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Housekeeper
Best Western
10.2014 - 06.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Front Office Assistant
State of Alaska
06.1981 - 09.1982
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Main Cashier
AM/PM
06.2009 - 10.2012
- Maintained a high level of integrity with daily cash balancing and reconciliation tasks.
- Trained incoming cashiers on best practices for maintaining speed, accuracy, and professionalism at all times.
- Managed high-volume cash drawers during peak hours without sacrificing attention to detail or efficiency.
- Streamlined the checkout process for faster transactions, resulting in shorter waiting times for customers.
Manager
Payless Shoe Source
10.2007 - 10.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Branch Manager Secretary
Valley National Bank
12.2005 - 12.2008
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Field Service Technician
Kingman Bobs
06.2004 - 07.2006
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Customer Service Representative
Citizens Utilities
06.1982 - 10.1985
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
N/A -
Northern Arizona University
Flagstaff, AZDiploma -
Kingman High School
Kingman, AZ06.1981
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
Timeline
Lead Server
Watermark Corporation
07.2023 - 07.2024
Housekeeper
Best Western
10.2014 - 06.2019
Main Cashier
AM/PM
06.2009 - 10.2012
Manager
Payless Shoe Source
10.2007 - 10.2009
Branch Manager Secretary
Valley National Bank
12.2005 - 12.2008
Field Service Technician
Kingman Bobs
06.2004 - 07.2006
Customer Service Representative
Citizens Utilities
06.1982 - 10.1985
Front Office Assistant
State of Alaska
06.1981 - 09.1982
N/A -
Northern Arizona University
Diploma -
Kingman High School
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