Welcomed and helped guests with check-in/check-out.
Answered guest questions and resolved issues, managed reservations and kept booking records accurate.
Worked with housekeeping and maintenance to prepare rooms, Handled payments and kept financial records.
Assisted the front desk with calls, emails, and guest requests.
Consistently improved guest satisfaction and online reviews.
Maintained quick check-in times, especially during busy periods.
Provided leadership, direction and support to front office staff.
Monitored daily operations of the front office team, including check-in and check-out procedures and guest services.
The Waiter
Sea Breeze Resort
05.2023 - 08.2023
Served food and beverages to guests, ensuring timely and accurate orders.
Assisted guests with menu selections and provided recommendations.
Processed payments and handled guest requests.
Collaborated with kitchen staff to ensure smooth service.
Sales Advisor
Bugatti Fashion Baku
Baku
11.2022 - 05.2023
Helped customers choose clothes and gave style advice.
Restocked items and kept displays organized.
Processed sales and handled returns.
Kept the store clean and welcoming.
Assisted team members during busy times.
Boosted sales by recommending products.
Received positive customer feedback for service.
Contributed to successful seasonal promotions.
Reduced stock errors with careful inventory management.
Education
Study Program -
Baku Slavic University
Baku, Azerbaijan
06.2021
Skills
Customer Service
Communication
Organization
Attention to Detail
Negotiation
Team Collaboration
Adaptability
Problem-Solving
Reservation Management
Team Leadership
Time Management
Effective Communication
Certification
World of Hospitality (2024-01) By TABIA Group / Synergia Academy
Experts of Front office (2024-04) By Serkan Akichichek / Synergia academy
Languages
English Professional Working Proficiency, Russian Limited Working Proficiency, Azerbaijani Native or Bilingual Proficiency, Turkish Full Professional Proficiency
Assistant Sales Manager / MICE and Corporate at PMD Hospitality - BADAMDAR Hotel & ResidencesAssistant Sales Manager / MICE and Corporate at PMD Hospitality - BADAMDAR Hotel & Residences