Ta Shara Y. Jordan
Tucson
Summary
Dynamic and mission-driven Training and Program Leadership professional with over 25 years of experience in
- Staff development
- Curriculum design
- Program coordination, and organizational improvement
- Leading high-performing teams
- Designing comprehensive training programs
- Strengthening compliance, and implementing workforce development strategies
- Adept at managing organization-wide projects, analyzing performance metrics, and fostering collaborative relationships across departments
- Exceptional communication, coaching, and the ability to support staff and clients in achieving meaningful outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Program Coordinator — WIOA Adult Services
Pima County One-Stop
11.2024 - Current
- Lead and support workforce development operations for the WIOA Adult Program, ensuring high-quality service delivery, compliance, and staff training.
- Supervise and support program staff in case management, process adherence, and service delivery.
- Conduct training sessions for case managers on policies, system navigation, eligibility, and best practices.
- Analyze and manage all required program reports.
- Coordinate partnerships with community organizations to expand training and resource opportunities for clients.
- Coach staff on WIOA regulations, employment-focused service delivery, and client engagement strategies.
- Lead team meetings, professional development sessions, and problem-solving discussions to improve program outcomes.
- Identify workflow gaps, and implement process improvements to increase efficiency and compliance.
Program Specialist
Pima County Community Action Agency
08.2022 - 11.2024
- Provided exceptional client support, eligibility screening, and resource navigation for families seeking rental, utility, and home repair assistance.
- Interviewed clients to determine eligibility for rental and utility assistance programs.
- Collaborated with landlords and property owners to coordinate documentation and payments.
- Maintained accurate documentation in multiple systems, including PTS, CGI Advantage, GMS, and TeamUp.
Training Team Manager / Facilitator
Sears Holdings Corporation
10.2004 - 08.2022
- Oversaw training operations for multiple business lines, ensuring successful onboarding, development, and performance improvement for staff.
- Facilitated new hire training in classroom and virtual environments for agents, managers, and leaders.
- Partnered with HR to support hiring, onboarding, and corporate compliance training.
- Coordinated OJT certification programs, and coached employees and staff on performance metrics, quality standards testing, and competency.
- Served as a subject matter expert for multiple business units, and guided teams in process improvement.
- Managed the Learning and Development calendar, and ensured adequate training coverage.
- Led company-wide projects in partnership with instructional design teams.
- Designed and delivered in various mediums, including classrooms, webinars, Zoom meetings, and online training.
- Coordinated Train-the-Trainer sessions across multiple organizational locations.
Interim Sales & Service Manager
Sears Holdings Corporation
08.2021 - 11.2021
- Managed day-to-day operations, performance metrics, and departmental profitability.
- Oversaw budget, shrinkage, adherence, and productivity metrics.
- Delivered coaching to staff to improve service, and operational outcomes.
Education
No Degree - Business Management
Pima Community College
Tucson, AZHigh School Diploma -
SunnySide High School
Tucson, AZ05-1990
Skills
- Training & Curriculum Development 17 years
- Staff Supervision & Coaching 20 years
- Organizational & Program Development 17 years
- Project Management & Process Improvement 10 years
- LMS/HRIS Systems & Data Reporting 10 years
- Performance Evaluation & Quality Assurance 10 years
- Virtual Training Platforms (Teams, Zoom, GoToMeeting)
- Cross-Department Collaboration
- Community Partnerships & Resource Coordination
- Microsoft Office Suite
Certification
- Instructional Skills Certified
- Facilitator Skills Workshop I & II Certified
- Sales Consultative Certified
Timeline
Program Coordinator — WIOA Adult Services
Pima County One-Stop
11.2024 - Current
Program Specialist
Pima County Community Action Agency
08.2022 - 11.2024
Interim Sales & Service Manager
Sears Holdings Corporation
08.2021 - 11.2021
Training Team Manager / Facilitator
Sears Holdings Corporation
10.2004 - 08.2022
No Degree - Business Management
Pima Community College
High School Diploma -
SunnySide High School
Professional Objective
Seeking a leadership opportunity that will allow me to leverage my extensive background in training, program development, and workforce services to support organizational growth, strengthen staff capabilities, and advance community impact.